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Urgent! Técnico Informático en Monitoreo y Soporte Job Opening In Santiago de Chile – Now Hiring AccuHealth Group

Técnico Informático en Monitoreo y Soporte



Job description

Técnico de Monitoreo y Soporte

AccuHealth – Presencial - Remoto

Objetivo del cargo

Velar por el monitoreo continuo y proactivo de las plataformas tecnológicas de AccuHealth, anticipando, detectando y gestionando incidencias que puedan afectar la continuidad y calidad del servicio de monitoreo de pacientes con patologías crónicas.

Realizar correcciones y desarrollos mínimos de mantención para asegurar la estabilidad operativa del sistema en turnos rotativos, incluyendo fines de semana y horario nocturno.

Principales responsabilidades

· Monitorear en tiempo real el funcionamiento de sistemas y servicios (Azure, Grafana, Sentry, Mixpanel), detectando anomalías, caídas o errores antes de ser reportados.

· Gestionar alertas y eventos críticos mediante la creación de tickets en ClickUp, documentando detalladamente cada caso.

· Realizar correcciones menores en bases de datos SQL, asegurando trazabilidad en ClickUp.

· Desarrollar soluciones de código simples para mantener la operatividad del sistema sin necesidad de escalamiento.

·  Atender requerimientos del personal clínico como primer nivel de soporte.

·  Informar oportunamente sobre incidencias que afecten a pacientes.

·  Cumplir con protocolos y buenas prácticas de documentación.

·  Participar en turnos rotativos, incluyendo fines de semana y noches.

Requisitos

· Formación: Técnico o Ingeniero en informática, computación, desarrollo de software o carrera afín.

· Experiencia: 1–2 años en monitoreo de sistemas productivos y soporte técnico en plataformas cloud (idealmente Azure).

·  Conocimientos:

o  Programación básica (JavaScript, , Python u otros).

o  Herramientas de monitoreo: Grafana, Sentry, Mixpanel.

o  SQL: consultas, actualizaciones y edición de datos.

o  Gestión de soporte: ClickUp o similares.

o  

Disponibilidad para turnos rotativos.

o  

Habilidades de comunicación escrita y elaboración de reportes técnicos.

o  

Deseable experiencia en salud digital, telemedicina o ambientes regulados.

Competencias

· Pensamiento analítico y resolución rápida de problemas.

· Atención al detalle y proactividad.

· Orientación al servicio y respuesta efectiva.

· Responsabilidad y orden en el registro de actividades.

· Adaptabilidad a turnos nocturnos y fines de semana.

· Capacidad de aprendizaje continuo.

Condiciones Laborales

·
Jornada:

Sistema de turnos rotativos 24/7, incluyendo fines de semana, festivos y horario nocturno.

·
Modalidad:

Presencial y Remoto según necesidades operativas.


Required Skill Profession

Other General



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