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Service Success Manager Job Opening In Santiago de Chile – Now Hiring CSS


Job description

Se busca un/a profesional con experiencia en la gestión de servicios y la relación con clientes, capaz de asegurar la calidad de la entrega, fomentar relaciones colaborativas y detectar oportunidades de mejora y crecimiento.

Principales responsabilidades:

  • Generar instancias uno a uno con miembros del equipo para recoger feedback y estatus.

  • Actuar como intermediario entre el equipo interno y las contrapartes del cliente, promoviendo relaciones armónicas y efectivas.

  • Colaborar en la mejora continua de las condiciones de servicio, implementando medidas que eleven la calidad de la entrega.

  • Mantener cercanía con el cliente y el equipo, identificando mejoras, nuevas oportunidades y desarrollando acciones para concretarlas.

  • Desarrollar y presentar métricas e indicadores de seguimiento tanto a nivel interno como hacia el cliente.

  • Gestionar solicitudes administrativas del equipo, canalizándolas hacia las áreas de soporte correspondientes y realizando su seguimiento.

  • Monitorear la rentabilidad de los servicios y reportar incidentes financieros de manera oportuna.

  • Coordinarse con otros Service Managers para alinear prácticas y procesos.

Conocimientos y experiencia requerida:

  • Orientación a las personas y experiencia previa en roles de gestión de servicios o proyectos.

  • Conocimientos en metodologías ágiles y gestión de proyectos.

  • Manejo de SLA y expectativas del cliente.

  • Familiaridad con métricas de percepción (NPS, CSAT) e indicadores clave de servicio (satisfacción, cumplimiento, continuidad).

  • Experiencia en acuerdos de servicios y presentación ante clientes.

  • Comprensión de presupuestos y cálculo de rentabilidad.

  • Habilidades comerciales para la detección y seguimiento de oportunidades dentro de clientes actuales.

  • Manejo de herramientas de análisis y gestión (Looker, Office/Google Sheets).

Competencias claves:

  • Comunicación asertiva y habilidades interpersonales.

  • Trabajo en equipo y colaboración.

  • Adaptabilidad y flexibilidad en entornos dinámicos.

  • Orientación al servicio y al cliente.

  • Resolución efectiva y ágil de problemas.

  • Actitud de aprendizaje continuo.

Tipo de puesto: Tiempo completo, Indefinidio

Sueldo: $ $ al mes

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Success Potential: Insight & Career Growth Guide


Real-time Service Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Success in Santiago de Chile, Chile, highlighting market share and opportunities for professionals in Service Success roles.

944 Jobs in Chile
944
228 Jobs in Santiago De Chile
228
Download Service Success Jobs Trends in Santiago De Chile and Chile

Are You Looking for Service Success Manager Job?

Great news! is currently hiring and seeking a Service Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CSS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Service Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santiago de Chile. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Success Manager?

Key qualifications for Service Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Success Manager?

To improve your chances of getting hired for Service Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Success Manager Job Success

CSS interview tips for Service Success Manager

Here are some tips to help you prepare for and ace your Service Success Manager job interview:

Before the Interview:

Research: Learn about the CSS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Success Manager interview at CSS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CSS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Success Manager Positions

Setting up job alerts for Service Success Manager is easy with Chile Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!