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Senior IT Service Desk Technician Job Opening In Chile, Chile – Now Hiring SMS Datacenter


Job description

Notes:

  • This is a long-term,
    fully remote, full-time
    position which will be supporting users in the
    UTC

    8
    time zone.

    Please only apply if you can commit to working
    UTC

    8
    business hours each day.

  • This position requires the ability to work at least one day each weekend for a
    Tuesday through Saturday
    or
    Sunday through Thursday
    schedule.

  • Strong English verbal and written communication are required
    , C1/C2 level, as you will be working with English customers and coworkers.

    To be considered for this role, you
    must apply with an English resume/CV
    .

    Preferred candidates will be bilingual in English and Spanish.

Company:

Founded in 1982, SMS Datacenter is a growing IT Managed Service Provider for Colocation, Cloud, Networking, Security, Service Desk, IT Consulting, and other Managed Services.

We are a team of engineers and techs who tackle new projects, challenges, and issues every day, designing, supporting, and troubleshooting users' infrastructures so they can focus on their businesses.

If you enjoy busy days of working with fellow IT professionals to solve problems and create long-term solutions, then apply to join the team

Position:

Do you love solving problems?

Do you get excited from being challenged by different issues and environments each day?

Are you looking to bring your experience and great attitude to a growing company, where your work and ideas can have an impact?

As an
Senior Service Desk Technician
at SMS Datacenter, you will provide support for device and user issues related to desktops, systems, and networking, guiding and training junior team members, and escalating to specialized engineering teams for site-wide or configuration issues when necessary.

Responsibilities:

  • Provide Level 2+ support and excellent customer service for all business users and coworkers
  • Respond immediately to calls, emails, messages, and tickets
  • Take on escalations, providing guidance and training to other team members
  • Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments
  • Document all work done, issue/project status, and time entries on tickets throughout the day
  • Support projects and other tasks as needed

Skills Required:

  • Excellent verbal and written English communication, C1 or C2 preferred, B2 minimum
  • Minimum 3 years of experience providing Level 2 or 3 desktop support, preferably in a Managed Service Provider or other multi-tenant environment
  • Minimum 2 years of combined experience in roles involving infrastructure and networking support or engineering, preferably for an MSP or other multitenant environment
  • Administration of Windows Active Directory, Group Policies, and various Windows OSes and platforms
  • Microsoft 365 or Exchange administration, migrations, and security
  • General networking including TCP/IP, Layer 2 (VLAN), WAPs, 802.11x including DNS and DHCP, Routing, Switching, Firewalling basics (preferred)
  • Windows and Mac deployment and security
  • Knowledge from certifications like CompTIA A+, Network+, Security+, VMWare, CCNA, Microsoft, etc.

    or equivalent experience

Bonus Points for the Following:

  • Virtual Desktop Infrastructure and Management of environments such as VMware Horizon, Citrix, and MS Remote Desktop Services of 50+ users
  • VoIP migration
  • VMware experience and/or certifications (vSphere, ESXi, vCenter)
  • Backup and data recovery technologies experience (Veeam, Rubrix, etc).

  • Experience working with software licensing and software partners.

  • Experience supporting Microsoft technologies such as SQL, IIS, DFS, File and Print, etc.

  • Knowledge of cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption)

Compensation and Benefits:

  • This is a long-term contract position.

    Contractors who complete the first 90 days of employment will be eligible for
    Paid Time Off
    of up to
    10 vacation/personal days
    ,
    5 sick days
    ,
    birthdays off
    , and
    8
    US holidays
    each year.

  • Total compensation is expected to range between
    $1,050 – $1,750
    per month, and will be determined by factors including relevant skills and experience, English mastery, shifts taken, and geographic location.

    Candidates who show exceptional skills and knowledge may be considered for higher level positions.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior IT Potential: Insight & Career Growth Guide


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Are You Looking for Senior IT Service Desk Technician Job?

Great news! is currently hiring and seeking a Senior IT Service Desk Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SMS Datacenter adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Senior IT Service Desk Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chile. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior IT Service Desk Technician?

Key qualifications for Senior IT Service Desk Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior IT Service Desk Technician?

To improve your chances of getting hired for Senior IT Service Desk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior IT Service Desk Technician Job Success

SMS Datacenter interview tips for Senior IT Service Desk Technician

Here are some tips to help you prepare for and ace your Senior IT Service Desk Technician job interview:

Before the Interview:

Research: Learn about the SMS Datacenter's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior IT Service Desk Technician interview at SMS Datacenter, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SMS Datacenter's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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