Notes:
- This is a long-term,
fully remote, full-time
position which will be supporting users in the
UTC
–
8
time zone.
Please only apply if you can commit to working
UTC
–
8
business hours each day.
- This position requires the ability to work at least one day each weekend for a
Tuesday through Saturday
or
Sunday through Thursday
schedule.
- Strong English verbal and written communication are required
, C1/C2 level, as you will be working with English customers and coworkers.
To be considered for this role, you
must apply with an English resume/CV
.
Preferred candidates will be bilingual in English and Spanish.
Company:
Founded in 1982, SMS Datacenter is a growing IT Managed Service Provider for Colocation, Cloud, Networking, Security, Service Desk, IT Consulting, and other Managed Services.
We are a team of engineers and techs who tackle new projects, challenges, and issues every day, designing, supporting, and troubleshooting users' infrastructures so they can focus on their businesses.
If you enjoy busy days of working with fellow IT professionals to solve problems and create long-term solutions, then apply to join the team
Position:
Do you love solving problems?
Do you get excited from being challenged by different issues and environments each day?
Are you looking to bring your experience and great attitude to a growing company, where your work and ideas can have an impact?
As an
Senior Service Desk Technician
at SMS Datacenter, you will provide support for device and user issues related to desktops, systems, and networking, guiding and training junior team members, and escalating to specialized engineering teams for site-wide or configuration issues when necessary.
Responsibilities:
- Provide Level 2+ support and excellent customer service for all business users and coworkers
- Respond immediately to calls, emails, messages, and tickets
- Take on escalations, providing guidance and training to other team members
- Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments
- Document all work done, issue/project status, and time entries on tickets throughout the day
- Support projects and other tasks as needed
Skills Required:
- Excellent verbal and written English communication, C1 or C2 preferred, B2 minimum
- Minimum 3 years of experience providing Level 2 or 3 desktop support, preferably in a Managed Service Provider or other multi-tenant environment
- Minimum 2 years of combined experience in roles involving infrastructure and networking support or engineering, preferably for an MSP or other multitenant environment
- Administration of Windows Active Directory, Group Policies, and various Windows OSes and platforms
- Microsoft 365 or Exchange administration, migrations, and security
- General networking including TCP/IP, Layer 2 (VLAN), WAPs, 802.11x including DNS and DHCP, Routing, Switching, Firewalling basics (preferred)
- Windows and Mac deployment and security
- Knowledge from certifications like CompTIA A+, Network+, Security+, VMWare, CCNA, Microsoft, etc.
or equivalent experience
Bonus Points for the Following:
- Virtual Desktop Infrastructure and Management of environments such as VMware Horizon, Citrix, and MS Remote Desktop Services of 50+ users
- VoIP migration
- VMware experience and/or certifications (vSphere, ESXi, vCenter)
- Backup and data recovery technologies experience (Veeam, Rubrix, etc).
- Experience working with software licensing and software partners.
- Experience supporting Microsoft technologies such as SQL, IIS, DFS, File and Print, etc.
- Knowledge of cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption)
Compensation and Benefits:
- This is a long-term contract position.
Contractors who complete the first 90 days of employment will be eligible for
Paid Time Off
of up to
10 vacation/personal days
,
5 sick days
,
birthdays off
, and
8
US holidays
each year.
- Total compensation is expected to range between
$1,050 – $1,750
per month, and will be determined by factors including relevant skills and experience, English mastery, shifts taken, and geographic location.
Candidates who show exceptional skills and knowledge may be considered for higher level positions.