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Urgent! Reemplazo Pre y Post Natal Ejecutivo Atención Cliente Job Opening In Calama – Now Hiring Salinas y Fabres S.A

Reemplazo Pre y Post Natal Ejecutivo Atención Cliente



Job description

En Salfa, llevamos más de 85 años construyendo el futuro.

Somos una empresa sólida y en constante crecimiento, donde valoramos el trabajo en equipo, la innovación y el compromiso.

Si buscas un ambiente de trabajo dinámico y colaborativo, con una amplia gama de beneficios, Salfa es tu lugar

¿Te apasiona la atención al cliente y los autos?

Tenemos la oportunidad perfecta para ti.

Buscamos un Ejecutivo Atención Clientes (Salfa Rent) por reemplazo de Pre y Post Natal, para trabajar en el Aeropuerto de Calama.

Misión: Recepcionar y gestionar los requerimientos de los Clientes, de manera clara, completa y oportuna.

Aportando de manera permanente a la mejora continua en los procesos asociados a la atención de clientes y estándar del negocio.

Como parte de nuestro equipo, te encargarás de:

  • Recepción de todas las sugerencias y reclamos recibidos por parte de nuestros clientes, a través de cualquier canal de comunicación establecido por la empresa.

  • Informar al Cliente que la sugerencia o reclamo fue recepcionado, dar respuesta a la solicitud o informar de los plazos y responsables en la gestión de su resolución.

  • Resolver de manera clara y oportuna los requerimientos (consultas y reclamos) de los clientes.

  • Monitorear el ciclo completo de atención de los clientes, asegurando la recepción y entendimiento de la respuesta por parte de éste.

  • Mantener una constante comunicación con el cliente haciéndole sentir la preocupación existente por dar solución a su caso, hasta la solución de este y entera satisfacción del cliente, instancia en la cual el caso se entiende como cerrado.

  • Proponer mejoras en los procesos y procedimientos asociados a la gestión de los requerimientos que afectan directa o indirectamente a los clientes.

  • Desarrollar los lineamientos organizacionales ligados al respeto de los principios orientadores, los pilares estratégicos y la misión de Salfa.

¿Qué necesitas para desempeñar este cargo?

  • Contar con formación Técnica en administración, hotelería, turismo o afín.

  • Disponer con 1 o 2 años de experiencia en el rubro de atención al cliente.

  • Conocimiento en sistemas o plataformas de reservas como en el proceso de pago del servicio.

  • Experiencia en gestión con clientes.

  • Licencia clase B vigente (Excluyente).

  • Disponibilidad para trabajar con horarios rotativos de lunes a domingo.

Súmate a nuestro equipo y forma parte de una historia de éxito.


Required Skill Profession

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