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Líder de Servicio al Cliente Job Opening In WorkFromHome – Now Hiring Klap


Job description

Líder de Servicio al Cliente

End-to-End Talent Acquisition | Organizational Development | Organizational Psychologist/ Psicóloga de la Pontificia Universidad Católica de Chile

¡En Klap buscamos a nuestro/a próximo/a Líder de Servicio al Cliente!

Si tienes experiencia liderando operaciones de atención al cliente, gestión de SLA y coordinación de equipos internos, esta es tu oportunidad de unirte a nuestro equipo y potenciar la experiencia de nuestros clientes.

Objetivo del cargo

Asegurar el cumplimiento oportuno y de calidad de todos los requerimientos de clientes, actuando como punto central de coordinación entre las áreas resolutoras y la Subgerencia de Clientes, optimizando la eficiencia operativa y la satisfacción de los usuarios.

Principales funciones

  • Monitorear de forma continua los tickets, asegurando el cumplimiento de SLA.

  • Detectar y escalar riesgos de incumplimiento de SLA.

  • Mantener actualizadas métricas clave: tiempos de respuesta y resolución, backlog, SLA cumplidos/incumplidos.

  • Identificar tendencias, patrones y cuellos de botella, proponiendo mejoras en procesos internos.

  • Generar y presentar reportes de desempeño a la Subgerencia de Clientes y Gerencia General.

  • Apoyar en la definición y ajuste de SLA con las áreas internas.

  • Velar por la seguridad de la información, control de accesos y buenas prácticas.

Requisitos

  • Titulado/a o egresado/a de Ingeniería Civil Industrial, Ingeniería Comercial, Administración de Empresas o afín.

  • Experiencia mínima de 2 años en roles similares (operaciones, servicio al cliente, soporte, gestión de SLA).

  • Conocimiento en herramientas de ticketing (Zendesk, Jira Service Desk, Freshdesk, etc.).

  • Dominio de indicadores de servicio (SLA, tiempo de primera respuesta, tiempo de resolución, NPS/CSAT deseable).

  • Excel Avanzado, Google Sheets, Power BI, Tableau o similar.

Modalidad de trabajo

3 días presencial + 2 remoto.

Santiago Centro.

Compromiso con la inclusión

Valoramos la diversidad y promovemos un entorno justo y respetuoso, en línea con las Leyes N° 21.015 y 20.609.

Si necesitas ajustes en el proceso de selección, cuenta con nosotros.

Postulación

¡Te invitamos a postular!

Este proceso se realiza bajo estricta confidencialidad.

#J-18808-Ljbffr

Required Skill Profession

Consultoría Financiera/banca Privada


  • Job Details

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Unlock Your Líder de Potential: Insight & Career Growth Guide


Real-time Líder de Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Líder de in WorkFromHome, Chile, highlighting market share and opportunities for professionals in Líder de roles.

44538 Jobs in Chile
44538
3372 Jobs in Workfromhome
3372
Download Líder De Jobs Trends in Workfromhome and Chile

Are You Looking for Líder de Servicio al Cliente Job?

Great news! is currently hiring and seeking a Líder de Servicio al Cliente to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Klap adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Líder de Servicio al Cliente Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Líder de Servicio al Cliente?

Key qualifications for Líder de Servicio al Cliente typically include Consultoría Financiera/banca Privada and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Líder de Servicio al Cliente?

To improve your chances of getting hired for Líder de Servicio al Cliente, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Líder de Servicio al Cliente Job Success

Klap interview tips for Líder de Servicio al Cliente

Here are some tips to help you prepare for and ace your Líder de Servicio al Cliente job interview:

Before the Interview:

Research: Learn about the Klap's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Líder de Servicio al Cliente interview at Klap, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Klap's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Líder de Servicio al Cliente Positions

Setting up job alerts for Líder de Servicio al Cliente is easy with Chile Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!