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Urgent! Help Desk Support L1 Job Opening In Santiago de Chile – Now Hiring Zerviz Technologies

Help Desk Support L1



Job description

Nuestra empresa, Zerviz Technologies, ofrece soluciones y desarrollos a medida para mejorar la experiencia del cliente y la eficiencia operativa en diversas industrias de América Latina.

En nuestros proyectos, trabajamos en equipos multidisciplinarios para diseñar, implementar y dar soporte a infraestructuras tecnológicas, con foco en la continuidad operativa y la satisfacción del usuario final.

El equipo de Help Desk forma parte de la primera línea de soporte, asegurando respuestas rápidas y efectivas para incidentes de hardware, software y redes, y apoyando la transformación digital de los clientes a través de soluciones ágiles y orientadas al cliente.

Job source:

Funciones requeridas

  • Brindar soporte técnico de primer nivel a usuarios, resolver incidencias relacionadas con hardware, software y redes, y gestionar tickets conforme a SLAs.
  • Configurar y solucionar problemas en impresoras y dispositivos de oficina; gestionar cuentas y servicios en Office 365.

  • Asistir a usuarios en problemas de conectividad y redes básicas; registrar, escalar y hacer seguimiento de incidencias complejas a niveles superiores.

  • Colaborar con equipos de IT para identificar causas raíz, documentar soluciones y contribuir a la mejora continua de procesos de soporte.

  • Mantener documentación actualizada de procedimientos y estándares de soporte; participar en iniciativas de mejoras de servicio y experiencia del usuario.

Descripción del rol


El Help Desk Support L1 es responsable de brindar soporte técnico inicial a los usuarios, resolviendo incidentes comunes relacionados con hardware, software y sistemas de red.

Su objetivo es ofrecer una atención rápida y eficiente para garantizar la continuidad operativa, escalando los problemas más complejos a niveles superiores si es necesario.

En este rol, el profesional asegura que cada solicitud sea gestionada en conformidad con los estándares y niveles de servicio (SLA) establecidos por la organización.

Buscamos a alguien proactivo, orientado al cliente y capaz de trabajar en un entorno dinámico, con ganas de aprender y crecer dentro de la disciplina de ITIL/ITSM.

Se valorará la capacidad de comunicación clara, trabajo en equipo y una mentalidad de resolución de problemas.

Requisitos deseables

  • Experiencia previa en Help Desk o soporte técnico L1
  • Conocimiento práctico de ITSM/ITIL
  • Experiencia con Azure y/o administración de Office 365
  • Habilidades en comunicación en inglés a nivel intermedio
  • Comprensión de conceptos de redes y conectividad (DNS, DHCP, VPN).

GETONBRD Job ID: 56329

Remote work policy


Hybrid

This job is performed partly from home and partly at the office in Santiago (Chile).


Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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