• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Chile Jobs Expertini

Front Office Manager Job Opening In Santiago – Now Hiring Mandarin Oriental


Job description

Overview

Hotel Mandarin Oriental, Santiago se encuentra en búsqueda de su siguiente Front Office Manager, para sumarse al equipo de Rooms.

Mandarin Oriental Hotel Group es el galardonado propietario y operador de hoteles, resorts y residencias de lujo, con una sólida cartera de proyectos y una presencia global.

El grupo ofrece un servicio legendario inspirado en nuestra herencia asiática y experiencias de lujo vanguardistas.

Un oasis en el corazón de la ciudad.

Mandarin Oriental, Santiago disfruta de una ubicación conveniente, excelentes restaurantes y una piscina al aire libre.

El hotel cuenta con 310 habitaciones y suites, y ofrece experiencias culinarias en Matsuri, Senso y Atrium Lobby Lounge.

Sobre el rol: buscamos para el departamento de Rooms a nuestro próximo Front Office Manager, quien mantenga en todo momento la perspectiva del huésped y lleve a cabo la misión de la división de habitaciones, proporcionando una experiencia única y personalizada a los huéspedes.

Responsibilities

  • Apoyar la filosofía y la cultura de la empresa a través de los Legendary quality experience pillars para garantizar la satisfacción de los huéspedes y el logro de la misión.

  • Proporcionar liderazgo y apoyo al equipo.

  • Asegurarse de que el equipo realice sus tareas con el nivel de servicio adecuado.

  • Actuar como Manager on Duty para departamentos que requieran asistencia.

  • Tratar y resolver las quejas de los clientes y documentarlas de acuerdo con las normas de la empresa.

  • Comunicar preocupaciones de los huéspedes al departamento apropiado para su seguimiento.

  • Ofrecer formación y asesoramiento al personal de recepción.

  • Realizar el relevo diario de turnos y preparar la reunión mensual del Front Office.

  • Maximizar los ingresos fomentando las ventas en la recepción y minimizando subidas de categoría gratuitas cuando sea posible.

  • Recibir a huéspedes VIP junto al GRM, ADOR y DOR; revisar habitaciones para huéspedes VIP y asegurar que estén listas antes de la llegada.

  • Asegurar que se alcancen los objetivos de programas MOHG (Up-selling, Resmax, Guest Preference Collection, Data Completion, etc.).

  • Ayudar en la recepción con entradas y salidas cuando sea necesario.

  • Realizar evaluaciones de desempeño y planes de desarrollo para su equipo y hacer seguimiento.

  • Gestionar problemas de facturación y asegurar que la recepción tenga el crédito adecuado en las cuentas.

  • Garantizar que la experiencia de llegada y salida de los huéspedes sea agradable y sin problemas.

  • Gestionar el inventario de las cajas de seguridad; actuar según la información del perfil del huésped para deleitar a los huéspedes.

  • Mantener una comunicación abierta con el personal de servicio al huésped para gestionar peticiones (p.

    ej., equipaje para check-in/check-out) y conocer grupos y eventos internos, incluidos requisitos especiales y acuerdos de facturación.

  • Conocer la competencia local y los servicios disponibles; revisar resúmenes de grupos y asegurar el cumplimiento de todas las solicitudes.

  • Supervisar cambios diarios de ocupación y ajustar la programación en consecuencia.

  • Ayudar en la elaboración del presupuesto anual del Departamento de Habitaciones y supervisar las nóminas mediante una previsión semanal.

  • Entrevistar candidatos para el departamento de Guest services y conocer los tours locales en Santiago para hacer los arreglos necesarios para los huéspedes.

  • Proteger la privacidad de los huéspedes y del personal en todo momento.

Qualifications

  • Inglés avanzado/conversacional.

  • Orientación al servicio de lujo y al cliente.

  • Experiencia relacionada con el cargo.

Benefits

  • Seguro complementario.

  • Comida gratuita en el restaurante de colegas.

  • Lavado de uniformes.

  • Programa de reconocimiento y recompensa a los colegas.

  • Programa de Aprendizaje y Desarrollo.

  • Programas de bienestar y eventos sociales.

  • Descuentos dentro de la propiedad.

Santiago, Chile

#J-18808-Ljbffr

Required Skill Profession

Operaciones Y Administración De Empresas


  • Job Details

Related Jobs

Mandarin Oriental Hotel Group Limited hiring Front Office Manager Job in Chile
Mandarin Oriental Hotel Group Limited
Chile
Mandarin Oriental Hotel Group hiring Front Office Manager Job in Santiago de Chile, Metropolitana, Chile
Mandarin Oriental Hotel Group
Santiago de Chile, Metropolitana, Chile
Conservatorium Hotel hiring Front Office Manager Job in Santiago de Chile, Metropolitana, Chile
Conservatorium Hotel
Santiago de Chile, Metropolitana, Chile
Mandarin Oriental hiring Front Office Manager Job in Santiago de Chile, Metropolitana, Chile
Mandarin Oriental
Santiago de Chile, Metropolitana, Chile
Minor Hotels hiring front office manager Job in Santiago de Chile, Metropolitana, Chile
Minor Hotels
Santiago de Chile, Metropolitana, Chile
Mandarin Oriental Hotel Group Limited hiring Front Office Manager Job in Región Metropolitana, Región Metropolitana, Chile
Mandarin Oriental Hotel Group Limited
Región Metropolitana, Región Metropolitana, Chile
Minor Hotels Europe and Americas hiring front office manager Job in Santiago de Chile, Metropolitana, Chile
Minor Hotels Europe and Americas
Santiago de Chile, Metropolitana, Chile
Marriott International hiring Práctica Front Office Job in Santiago de Chile, Metropolitana, Chile
Marriott International
Santiago de Chile, Metropolitana, Chile
Wall Partners hiring Office Manager Job in Chile
Wall Partners
Chile
Coldwell Banker Chile hiring OFFICE MANAGER Job in Santiago, Región Metropolitana de Santiago, Chile
Coldwell Banker Chile
Santiago, Región Metropolitana de Santiago, Chile
Grenergy hiring Office Manager Job in Calama, Región de Antofagasta, Chile
Grenergy
Calama, Región de Antofagasta, Chile
CLP Insumos Medicos hiring Office Manager Job in Santiago de Chile, Metropolitana, Chile
CLP Insumos Medicos
Santiago de Chile, Metropolitana, Chile
Grenergy hiring Office Manager Job in Calama, Antofagasta, Chile
Grenergy
Calama, Antofagasta, Chile
Wild Lama hiring Office Manager Job in Santiago de Chile, Metropolitana, Chile
Wild Lama
Santiago de Chile, Metropolitana, Chile
Coldwell Banker Chile hiring Office Manager Job in Las Condes, Metropolitana, Chile
Coldwell Banker Chile
Las Condes, Metropolitana, Chile
HEALTHATOM (DENTALINK - MEDILINK) hiring Office Manager Job in Las Condes, Metropolitana, Chile
HEALTHATOM (DENTALINK - MEDILINK)
Las Condes, Metropolitana, Chile
Agencia Gyt hiring Office Manager Job in Santiago de Chile, Metropolitana, Chile
Agencia Gyt
Santiago de Chile, Metropolitana, Chile
Origen, Capacitación y Consultorías S.A. hiring Office Manager Job in Santiago de Chile, Metropolitana, Chile
Origen, Capacitación y Consultorías S.A.
Santiago de Chile, Metropolitana, Chile
Altodesempeño consultores hiring Office Manager Job in Santiago de Chile, Metropolitana, Chile
Altodesempeño consultores
Santiago de Chile, Metropolitana, Chile
Marriott International hiring Práctica Administrativa/ Front Office Job in Santiago Province, Santiago Metropolitan Region, Chile
Marriott International
Santiago Province, Santiago Metropolitan Region, Chile
Marriott International hiring Práctica Administrativa/Front Office Job in Santiago de Chile, Metropolitana, Chile
Marriott International
Santiago de Chile, Metropolitana, Chile
Marriott International hiring Práctica Administrativa/ Front Office Job in Santiago de Chile, Metropolitana, Chile
Marriott International
Santiago de Chile, Metropolitana, Chile
Conpat Global hiring Responsable de front office Job in Santiago de Chile, Metropolitana, Chile
Conpat Global
Santiago de Chile, Metropolitana, Chile
Marriott hiring Práctica Administrativa/ Front Office Job in Santiago, Chile, Chile
Marriott
Santiago, Chile, Chile
Marriott hiring Práctica Administrativa/ Front Office Job in Santiago, , Chile
Marriott
Santiago, , Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región del Maule, Chile
Qaracter México
WorkFromHome, Región del Maule, Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región de Valparaíso, Chile
Qaracter México
WorkFromHome, Región de Valparaíso, Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región Metropolitana de Santiago, Chile
Qaracter México
WorkFromHome, Región Metropolitana de Santiago, Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región de Antofagasta, Chile
Qaracter México
WorkFromHome, Región de Antofagasta, Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región de Los Lagos, Chile
Qaracter México
WorkFromHome, Región de Los Lagos, Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región Metropolitana de Santiago, Chile
Qaracter México
WorkFromHome, Región Metropolitana de Santiago, Chile
Qaracter México hiring Calypso Front Office Business Analyst Job in WorkFromHome, Región de Ñuble, Chile
Qaracter México
WorkFromHome, Región de Ñuble, Chile

Unlock Your Front Office Potential: Insight & Career Growth Guide


Real-time Front Office Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Front Office in Santiago, Chile, highlighting market share and opportunities for professionals in Front Office roles.

1676 Jobs in Chile
1676
121 Jobs in Santiago
121
Download Front Office Jobs Trends in Santiago and Chile

Are You Looking for Front Office Manager Job?

Great news! is currently hiring and seeking a Front Office Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mandarin Oriental adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Front Office Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santiago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Front Office Manager?

Key qualifications for Front Office Manager typically include Operaciones Y Administración De Empresas and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Front Office Manager?

To improve your chances of getting hired for Front Office Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Front Office Manager Job Success

Mandarin Oriental interview tips for Front Office Manager

Here are some tips to help you prepare for and ace your Front Office Manager job interview:

Before the Interview:

Research: Learn about the Mandarin Oriental's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Front Office Manager interview at Mandarin Oriental, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mandarin Oriental's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Front Office Manager Positions

Setting up job alerts for Front Office Manager is easy with Chile Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!