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Urgent! Especialista en implementación SaaS Job Opening In Las Condes – Now Hiring Rindegastos

Especialista en implementación SaaS



Job description

Únete a nuestro equipo Buscamos un/a
Onboarding Executive
para Santiago de Chile

Ubicación: Las Condes - Santiago

Tipo de contrato: Tiempo completo

Jornada de trabajo híbrido - presencialidad de 3 días en oficina.

Objetivo del cargo:

El
Onboarding Executive
se desempeñará como especialista en el proceso consultivo de implementación para clientes corporativos en Santiago para Latam, utilizando herramientas como HubSpot y Monday para optimizar el proceso y mejorar la experiencia de los clientes.

Esta función implica una gestión integral, trabajo directo con las partes para comprender a fondo las operaciones del cliente y guiarlos hacia una implementación exitosa.

Funciones y responsabilidades:

  • Llevar a cabo un proceso consultivo con nuevos clientes para ejecutar la implementación de Rindegastos.

  • Asesorar técnicamente a los clientes, proponiendo soluciones a problemáticas, cumpliendo con la calidad del servicio.

  • Asegurar la correcta configuración de la plataforma y capacitación de los usuarios, logrando un correcto aprendizaje y uso del sistema.

  • Asegurar la experiencia del cliente según estándares de atención establecidos.

  • Entrenarse en el manejo total de la plataforma, permitiendo identificar y solucionar problemas moderadamente complejos.

  • Gestionar prioridades de forma eficaz en proyectos simultáneos, garantizando el cumplimiento de estos según la estructura acordada con el cliente.

  • Mejorar continuamente la experiencia del cliente, mediante trabajo colaborativo interno con otras áreas.

Requisitos técnicos:

  • Formación en carrera técnica como gestión de proyectos, sistemas, informática, administración de empresas o afín.

  • Al menos 1 año de experiencia laboral en
    atención de clientes e implementación SaaS
    en un rol de cara al cliente.

  • Experiencia trabajando y comunicándose de manera efectiva dentro de un equipo multifuncional.

  • Experiencia previa en onboarding en empresas de tecnología / SaaS.

  • Conocimiento de HubSpot y Monday.

  • Conocimiento Office intermedio.

  • Actitud de servicio y trabajo autónomo.

Habilidades blandas:

  • Excelentes habilidades de comunicación y presentación.

  • Capacidad para trabajar en equipo y colaborar con diferentes áreas.

  • Proactividad y capacidad de resolución de problemas.

  • Empatía y habilidades interpersonales para crear un ambiente acogedor.

¿Te interesa?

Queremos conocerte Envía tu CV a y forma parte de nuestro equipo

Trabajo #Onboarding #Implementación #SaaS #HubSpot #Monday #OportunidadLaboral #Santiago


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