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Urgent! BA Senior IA Chat Job Opening In Chile, Chile – Now Hiring Banco Falabella



Job description

Lidera la evolución del chat con foco en el bot, IA en WhatsApp y experiencia alineada a negocio y automatización

Únete a Banco Falabella y transforma la experiencia digital de nuestros clientes.

¿Un banco que siempre pone primero a las personas?

Sí, así somos.

Somos un equipo de y para #Gennials , que busca lo simple, que le gusta andar liviano y ser digital.

En Banco Falabella y Banco Falabella Corporativo , cada día es una oportunidad para innovar, desafiarte y crear soluciones que simplifiquen la vida de nuestros clientes.

¿Te apasiona la IA, los chatbots y los desafíos digitales?

En la Gerencia de CX , estamos buscando un/a BA Senior – IA & Chatbot que lidere la evolución de nuestros canales conversacionales.

Si te motiva trabajar en equipo, tomar decisiones basadas en datos y crear experiencias memorables, ¡esta es tu oportunidad!

¿Qué harás en este rol?

Automatización con IA y reducción de contactos

  • Priorizar automatizaciones con IA Generativa de alto impacto
  • Analizar interacciones previas al paso a agente para identificar oportunidades de retención
  • Ser contraparte de desarrollo para implementar agentes inteligentes en WhatsApp
  • Asegurar el enfoque human in the loop en automatizaciones críticas
  • Monitorear y mejorar la tasa de retención del bot

Mejora continua del canal chat

  • Optimizar el NPS y la resolutividad del bot
  • Identificar fricciones en los flujos y proponer mejoras
  • Colaborar con el Contact Center para entregar la mejor experiencia conversacional
  • Asegurar la correcta implementación de casos de uso de IA
  • Participar en mesas técnicas y de diseño conversacional alineadas con el negocio
  • Título universitario en Ingeniería Comercial, Civil, Informática o afín
  • +3 años liderando productos digitales, idealmente en canales conversacionales
  • Experiencia aplicando IA en bots, asistentes virtuales y automatizaciones
  • Capacidad para definir roadmaps, priorizar iniciativas y liderar equipos multidisciplinarios
  • Perfil analítico, orientado a métricas como NPS, tasa de resolución y retención del bot
  • Conocimiento en GCP (Google Cloud Platform) deseable

Somos más de 80 mil personas que trabajamos por el firme propósito de Simplificar y Disfrutar más la Vida .

Estamos presentes en 9 países y conformados por grandes marcas como:

Nos reinventamos cada día como Un Solo Equipo , superando las experiencias de nuestros clientes.

Diversidad e Inclusión

Apoyamos la Ley 21.015 y promovemos la diversidad en todas sus formas, sin importar religión, raza, género, situación de discapacidad o nacionalidad.

¿Te animas a ser parte de este viaje?

Postula ahora y lidera el futuro conversacional de Banco Falabella.

#J-18808-Ljbffr


Required Skill Profession

Operaciones Y Administración De Empresas



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    Unlock Your BA Senior Potential: Insight & Career Growth Guide


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    Banco Falabella interview tips for BA Senior IA Chat

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