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Urgent! Técnico TI Nivel 1 Arica y Parinacota Job Opening In Arica – Now Hiring 23 KY EST

Técnico TI Nivel 1 Arica y Parinacota



Job description

Funciones generales:

1.

Remasterización de equipos.

2.

Migración de datos.

3.

Carga de Imágenes y perfiles.

4.

Configuración Impresoras.

5.

Atención a solicitudes de primer nivel a usuarios (soporte técnico básico).



6.

Diagnóstico inicial y resolución de problemas comunes (software, Credenciales corporativas, sistemas en entornos web).



7.

Escalamiento de casos complejos a niveles superiores (escalamiento a través de herramienta de gestión de incidentes o correo electrónico).



8.

Configuración básica de hardware y software.



9.

Organización de actividades según prioridad.



10.

Inventario o levantamientos tecnológicos.

11.

Documentación de incidencias en la herramienta de gestión (ITSM Excel, manual u otro).



12.

Gestión de bases de datos a nivel básico.



Formación:

1.

Técnico en Informática, Redes, Soporte Computacional o carrera afín.

Experiencia:

1.

Al menos 6 meses a 1 año en funciones similares (prácticas profesionales también consideradas).

Conocimientos técnicos:

1.

Sistemas operativos Windows (7, 10, 11) y/o macOS (deseable).

2.

Herramientas de ofimática (Microsoft 365, Google Workspace).

3.

Redes básicas: configuración de IP, conectividad, impresoras en red.

4.

Diagnóstico básico de fallas en hardware y software.

5.

Deseable: conocimientos básicos en Active Directory y herramientas de ticketing.

Habilidades blandas:

1.

Orientación al cliente y al servicio.

2.

Capacidad para trabajar bajo presión.

3.

Comunicación efectiva y trabajo en equipo.

4.

Proactividad y responsabilidad.

Requisitos Adicionales:

1.

Disponibilidad inmediata.

2.

Presentación puntual, semiformal y con documentación al día.


Required Skill Profession

Other General



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