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Technical Product Support Specialist | US SaaS for property inspections Job Opening In Santiago Province – Now Hiring Atomic HR


Job description

We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide.

We specialize in finding roles that align with your skills, experience, and career goals.

Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth.

Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career.



Company Overview:

Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally.

Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.

Live since 2014 and active in 20+ countries, they've processed over 100 million inspection assets, consistently growing by turning complex workflows into user-friendly experiences.

Your Role

You’ll be responsible for resolving complex customer issues, running live education calls, and keeping the Help Center accurate and useful.

You’ll document what you learn so both customers and teammates can solve problems faster next time.

You’ll also provide Marketing with real-world examples, Engineering with reproducible problem reports, and Product with data-backed insights on customer needs.

You’ll:


  • Investigate and resolve advanced support tickets end-to-end


  • Reproduce customer issues with clear steps and environment details


  • Lead customer calls to explain features, troubleshoot live, and walk through workflows


  • Keep the Help Center current with practical, detailed articles and guides


  • Write customer-facing release notes and feature explainers


  • Provide Marketing with anonymized use cases and customer phrasing


  • File engineering-ready bug reports with full context


  • Spot recurring issues and share insights with the Product team


You Bring:


  • 2+ years in technical support, customer success, or SaaS roles


  • Strong English communication, written and spoken


  • Ability to quickly learn software and explain it in plain terms


  • Proactive mindset—you fill documentation gaps without being asked


  • Comfort working independently in a lean team


Bonus Points:


  • Experience with SaaS, PropTech, or real estate workflows


  • Familiarity with APIs, integrations, or mobile-first platforms


  • Prior experience owning or building a knowledge base or Help Center


What’s Offered:


  • Competitive USD compensation ( flexible based on location, experience and fit)


  • Flexible PTO and fully remote setup


  • Learning resources and professional growth support


  • A chance to shape a new role with clear cross-team impact



Interview Process:



1️⃣ Intro Chat (30 min) – Discuss your experience & fit

2️⃣ Demo Presentation/Challenge (45 min) – Showcase your technical product understanding and communication skills

3️⃣  Interview with Customer Success Manager(45 min)

4️⃣ Final Call with Leadership (30 min) – Culture alignment and offer


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Product Potential: Insight & Career Growth Guide


Real-time Technical Product Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Product in Santiago Province, Chile, highlighting market share and opportunities for professionals in Technical Product roles.

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Are You Looking for Technical Product Support Specialist | US SaaS for property inspections Job?

Great news! is currently hiring and seeking a Technical Product Support Specialist | US SaaS for property inspections to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atomic HR adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Technical Product Support Specialist | US SaaS for property inspections Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santiago Province. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Product Support Specialist | US SaaS for property inspections?

Key qualifications for Technical Product Support Specialist | US SaaS for property inspections typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Product Support Specialist | US SaaS for property inspections Job Success

Atomic HR interview tips for Technical Product Support Specialist | US SaaS for property inspections

Here are some tips to help you prepare for and ace your Technical Product Support Specialist | US SaaS for property inspections job interview:

Before the Interview:

Research: Learn about the Atomic HR's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Product Support Specialist | US SaaS for property inspections interview at Atomic HR, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atomic HR's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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