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Technical Customer Support Representative (Remote, LATAM) Job Opening In WorkFromHome – Now Hiring LearnWorlds


Job description

Technical Customer Support Representative (Remote, LATAM)

We’re looking for naturally curious problem-solvers who thrive on making complex ideas simple.

This entry‑level position is ideal for someone who may not have formal tech experience but shows critical thinking, intellectual curiosity, and the ability to communicate clearly under pressure.

You’ll work in English across email, chat, phone, and live Q&A during webinars, helping customers worldwide build online training academies and deliver exceptional learning experiences.

Key Responsibilities

  • Become an expert on the LearnWorlds platform and adapt it to many different types of users.

  • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&A.

  • Diagnose problems through structured thinking and product knowledge, escalating only when needed.

  • Translate complex platform behaviors into plain language that customers understand, even if they’re not tech‑savvy.

  • Collaborate with teammates to share insights, solve problems, and flag issues.

  • Work closely with QA, Sales, Product Management, CSM, Training, and Software Development teams.

  • Occasionally lead 1:1 support demos to guide users through specific setups or workflows.

Requirements

  • Fluent English speaker with excellent verbal comprehension and written clarity.

  • Curious, analytical, and energized by live problem‑solving.

  • Can take a technical concept and explain it in a way your grandmother would understand.

  • Calm under pressure; able to troubleshoot in real‑time during a webinar or support call.

  • Highly coachable and actively seek feedback to improve quickly.

  • Quick learner with strong memory and retention of complex workflows and platform logic.

  • Strong time management – respect shifts, deadlines, and the customer’s time.

  • Ready to dive into LearnWorlds’ features, customers, and community.

  • Bonus: Familiarity with SaaS tools, support platforms, or LMS products.

Benefits

  • Private life and health insurance plan.

  • Fully remote work (when no team meetings are scheduled a few times per year).

  • Your personal annual training budget.

  • An annual home office allowance to set up your personal space.

  • Company laptop.

  • 23 days of paid time off.

  • 3 early summer Fridays in July and August.

  • A free LearnWorlds School to build and sell your own courses.

  • Work in one of the globally top 5 e‑learning platform teams.

  • An opportunity to grow alongside us and shape the look and feel of tomorrow’s e‑learning.

  • Annual company retreats (see the video of our latest retreat).

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Technical Customer Potential: Insight & Career Growth Guide


Real-time Technical Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in WorkFromHome, Chile, highlighting market share and opportunities for professionals in Technical Customer roles.

2457 Jobs in Chile
2457
1965 Jobs in Workfromhome
1965
Download Technical Customer Jobs Trends in Workfromhome and Chile

Are You Looking for Technical Customer Support Representative (Remote, LATAM) Job?

Great news! is currently hiring and seeking a Technical Customer Support Representative (Remote, LATAM) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LearnWorlds adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Technical Customer Support Representative (Remote, LATAM) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Customer Support Representative (Remote, LATAM)?

Key qualifications for Technical Customer Support Representative (Remote, LATAM) typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Customer Support Representative (Remote, LATAM)?

To improve your chances of getting hired for Technical Customer Support Representative (Remote, LATAM), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Customer Support Representative (Remote, LATAM) Job Success

LearnWorlds interview tips for Technical Customer Support Representative (Remote, LATAM)

Here are some tips to help you prepare for and ace your Technical Customer Support Representative (Remote, LATAM) job interview:

Before the Interview:

Research: Learn about the LearnWorlds's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Customer Support Representative (Remote, LATAM) interview at LearnWorlds, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LearnWorlds's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Customer Support Representative (Remote, LATAM) Positions

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