Developer/DevOps Engineer (Customer Success)
Alation is a leading data intelligence platform.
We are looking for a highly skilled DevOps Engineer specializing in Linux and cloud infrastructure to join our Customer Success team.
What You’ll Do
- Lead the CX team by ensuring they have the infrastructure tools to troubleshoot and deliver outstanding customer experiences.
- Develop and maintain internal lab infrastructure.
- Manage labs and uphold CX lab processes.
- Create and maintain lab documentation.
- Assess lab needs, propose improvements, and manage onboarding & training schedules.
- Utilize data and analytics to improve lab usage efficiency.
- Design, implement, and maintain Linux-based systems and services.
- Manage and optimize cloud resources (AWS, Azure, GCP) to support customer-facing applications.
- Develop and maintain automation scripts (Python, Bash) for deployment, configuration, and monitoring.
- Collaborate with Customer Success to diagnose and resolve complex technical issues.
- Contribute to CI/CD pipeline design and management.
- Implement and maintain monitoring & alerting systems.
- Document infrastructure, processes, and troubleshooting guides.
- Collaborate with cross‑functional teams.
What You Need
- Proactive self‑starter thriving in a fast‑paced environment.
- Effective organization and project management skills.
- Strong communication and partnership skills.
- Experience with core AWS services (VPC, EC2, RDS, IAM, S3, Lambda, ECS, EKS).
- Background in Linux/Unix administration.
- Experience with Chef, Puppet, or Ansible.
- Hands‑on experience with IaC tools (Terraform, CloudFormation).
- Experience developing cloud‑native CI/CD workflows (Jenkins, GitLab CI/CD).
- Strong Linux expertise and shell scripting.
- Knowledge of authentication protocols (Kerberos, SAML, LDAP).
- Experience with Docker, Kubernetes.
- Version control experience with Git.
- Problem‑solving, analytical skills.
- Excellent verbal & written communication.
- Collaboration skills.
- Knowledge of networking, monitoring tools, databases.
Bonus Skills
- Networking tools and infrastructure experience (firewalls, load balancers).
- Hands‑on Windows OS.
- Knowledge of Azure and GCP.
- Jira ticketing system.
- AWS, Azure, or Terraform certifications.
Alation, Inc.
is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, genetic information, citizenship, or any other characteristic protected by law.
The Company will provide reasonable accommodations for qualified applicants who need accommodation during the hiring process.
This company participates in E‑Verify.
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