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Urgent! Supervisor de Terreno Job Opening In Santiago de Chile – Now Hiring Codeprint

Supervisor de Terreno



Job description

Perfil Buscado: Supervisor de Técnicos en Terreno (Trazabilidad Industrial)

Buscamos un Supervisor de Técnicos en Terreno proactivo, con experiencia demostrable en entornos industriales, enfocado en garantizar la excelencia operativa, la seguridad y la satisfacción del cliente en el servicio postventa de nuestros productos de trazabilidad.

Requisitos Clave y Experiencia Comprobable

  • Experiencia Demostrable: Mínimo 3 a 5 años de experiencia comprobable en supervisión de equipos técnicos en terreno, idealmente en la industria (manufactura, logística, procesos) o en servicios de trazabilidad, codificación o automatización.

  • Habilidad de Planificación: Experiencia en la planificación, calendarización y optimización de rutas de mantenimiento preventivo y correctivo.

    Debe ser capaz de gestionar la demanda de servicio a mediano y largo plazo.

  • Gestión de Indicadores (Reporting): Fuerte manejo de herramientas de reporting para generar y analizar indicadores clave de rendimiento (KPIs) del servicio, como:
  • Tiempo promedio de respuesta (Mean Time To Respond - MTTR).

  • Tasa de resolución en la primera visita (First Time Fix Rate - FTFR).

  • Satisfacción del cliente (CSAT).

  • Costos operativos del servicio.

Funciones Principales

1.

Gestión Operacional, Calidad y Planificación

  • Planificación de Mantenimientos: Diseñar y gestionar el calendario de mantenimientos preventivos para asegurar la máxima disponibilidad de los equipos de trazabilidad en las instalaciones del cliente.

  • Gestión de Reporting y Calidad: Recopilar, analizar y entregar reportes periódicos (semanales/mensuales) a la Gerencia, detallando los indicadores de calidad y rendimiento del equipo técnico, proponiendo acciones de mejora continua.

  • Soporte a Técnicos en Terreno: Actuar como el principal punto de escalada técnica, resolviendo problemas complejos y apoyando la toma de decisiones críticas durante las visitas.

  • Visitas de Supervisión: Ejecutar visitas regulares a instalaciones para supervisar la calidad del servicio y validar los procedimientos técnicos.

2.

Cumplimiento Normativo y Seguridad

Aseguramiento de Exigencias de Seguridad: Garantizar que el equipo técnico cumpla rigurosamente con todas las normas de seguridad y protocolos laborales (incluyendo el uso de EPP y la tramitación de permisos de trabajo) exigidos por cada cliente industrial.

3.

Interfaz Estratégica y Desarrollo de Negocio

  • Nexo de Comunicación Central: Servir de enlace clave y comunicador fluido entre los clientes, el equipo técnico y la oficina central (Ventas, Logística, Dirección).

  • Detección Proactiva: Utilizar las visitas a terreno para identificar activamente nuevas oportunidades de negocio, informando al área comercial sobre posibilidades de ampliación o mejora de los sistemas de trazabilidad del cliente.

Tipo de puesto: Tiempo completo, Indefinidio

Sueldo: $ $ al mes


Required Skill Profession

Other General



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