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Urgent! Sub Gerente de Soporte e Infraestructura Tecnológica Job Opening In Las Condes – Now Hiring TCIT Cloud Solutions

Sub Gerente de Soporte e Infraestructura Tecnológica



Job description

Funciones del cargo

  • Garantizar la disponibilidad, seguridad y rendimiento de los sistemas y redes de la organización, incluyendo servidores, sistemas Microsoft, bases de datos y equipos físicos (hardware), para dar soporte a todas las áreas de negocio.

  • Asegurar la confidencialidad, integridad y disponibilidad de la información al administrar y resguardar los datos críticos mediante políticas de backup y estándares de seguridad.

  • Servir como punto central de contacto para la recepción, triage y resolución de incidentes de Nivel 1 relacionados con hardware y red, escalando oportunamente los casos de Nivel 2/3 al equipo de Desarrollo o Soporte Innovación.

  • Participar en la evaluación y adquisición de nuevos recursos tecnológicos (software y hardware), emitiendo recomendaciones basadas en costos, beneficios y alineamiento estratégico.

  • Gestión de Servidores y Sistemas Microsoft, administración de Servidores, administración de Sistemas Microsoft.

    Mantenimiento de Base de Datos.

    Administración de Hardware, Licencias y Respaldos.

  • Gestión de Servidores y Sistemas Microsoft, administración de Servidores, administración de Sistemas Microsoft.

    Mantenimiento de Base de Datos.

    Administración de Hardware, Licencias y Respaldos.

    Ingeniería en Computación, Ingeniería Civil Informática, Ingeniería de Sistemas o carrera afín.

Requerimientos del cargo

  • Ingeniería en Computación, Ingeniería Civil Informática, Ingeniería de Sistemas o carrera afín.

  • Mínimo 5 años administrando infraestructuras de servidores y redes (LAN/WAN).

  • Experiencia probada en administración de sistemas Microsoft (Active Directory, Windows Server, Exchange).

  • Conocimiento avanzado en configuración de redes (Cisco, Juniper o equivalente), protocolos TCP/IP, VLANs, routing estático/dinámico.

  • Dominio de administración de bases de datos (SQL Server, MySQL, PostgreSQL): creación de respaldos, optimización de índices, restauración.

  • Manejo de herramientas de respaldo (Veeam, Bacula, Rsync) y soluciones de almacenamiento NAS/SAN.

  • Experiencia en monitoreo de infraestructura (Nagios, Zabbix, SolarWinds) y análisis de logs de red.

  • Conocimiento de virtualización (VMware, Hyper-V) y contenedores (Docker, Kubernetes).

  • CCNA/CCNP, CompTIA Network+, o certificaciones equivalentes en networking.

  • MCP/MCSE en plataformas Microsoft (Windows Server, Exchange).

  • Certificaciones en ITIL Foundation para gestión de servicios TI.

Competencias Blandas
:

  • Excelentes habilidades de
    comunicación
    para interactuar con usuarios, gerencia y proveedores.

  • Capacidad de
    análisis crítico
    y
    resolución de problemas
    bajo presión.

  • Enfoque en
    orientación al servicio
    y empatía para atención de usuarios con diversos niveles de conocimiento técnico.

Deseables

Certificaciones
:

  • CCNA/CCNP
    ,
    CompTIA Network+
    , o certificaciones equivalentes en networking.

  • MCP/MCSE
    en plataformas Microsoft (Windows Server, Exchange).

  • Certificaciones en
    ITIL Foundation
    para gestión de servicios TI.

Experiencia Complementaria
:

  • Conocimiento en
    cloud computing
    (AWS, Azure, GCP) y gestión de servicios PaaS/IaaS.

  • Experiencia en
    seguridad de la información
    (ISO 27001, gestión de vulnerabilidades, firewalls).

  • Manejo de
    scripts de automatización
    (PowerShell, Bash, Python) para tareas recurrentes.

Idiomas
:

  • Inglés técnico intermedio/avanzado (lectura de documentación, redacción de reportes).


Required Skill Profession

Other General



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