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Urgent! Soporte y Capacitación de Software/Hardware Job Opening In Santiago de Chile – Now Hiring Integra metrics Chile

Soporte y Capacitación de Software/Hardware



Job description

Integra Metrics Chile busca a una persona ambiciosa que desee desarrollar una carrera en una empresa latinoamericana con presencia en 11 países de América Latina.

El proyecto se centra en una solución de Advertising Intelligence, líder en la región, que combina hardware y software para clientes en Chile de medios de comunicación y agencias de medios globales que operan en Chile.

El rol implica mantener el hardware y software en buen estado, capacitar a los clientes de Chile en el manejo del software desarrollado por un equipo de desarrolladores basado en Argentina, y garantizar una experiencia de cliente de alta calidad.

La clientela va desde Canales de TV abierta y de cable , OTT ( servicios de streaming tales c omo Netflix , YouTube Amazon Prime , Disney +), Empresas de Via pública ( Out of Home Advertising ) y las principales Agencias de Medios con presencia en Chile , tales como , OMG , WPP Media , IPG , Publicis , Havas Media , etc.

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Funciones principales

  • Capacitar a los usuarios del software-plataforma para asegurar una adopción efectiva y un uso óptimo.

  • Realizar mantenimiento proactivo del hardware y software instalado en la cartera de clientes.

  • Instalar utilitarios y herramientas de soporte para garantizar la operatividad de la plataforma.

  • Atender a clientes de manera proactiva, resolver incidencias y gestionar consultas técnicas.

  • Colaborar estrechamente con equipos de desarrollo en Argentina.

  • Coordinar con Colombia para la producción de datos, optimizando costos y tiempos de entrega.

  • Proporcionar retroalimentación a Product/Dev sobre mejoras, requerimientos y casos de uso de clientes.

Descripción de la posición


La posición en Chile representa una plaza clave para la visibilidad ante clientes relevantes en el ecosistema de medios y agencias.

El/la titular coordinará la instalación, configuración y mantenimiento del hardware asociado a la plataforma de Advertising Intelligence, al tiempo que capacita a los usuarios en el software desarrollado por el equipo de Argentina.

Se requiere gestión de relaciones con clientes, capacidad de enseñanza y un enfoque orientado a la resolución de problemas.

Habilidades deseables


Se valora la capacidad para relacionarse con equipos en otros países y la coordinación, donde se realiza la producción de datos.

Se destacan las habilidades blandas como trabajo en equipo, empatía y excelente orientación al cliente.

Se espera buena comunicación, proactividad y capacidad de gestión de proyectos a distancia.

Beneficios


La posición en Chile ofrece una oportunidad de alto impacto ante una cartera de clientes relevante, con exposición en medios de comunicación e importantes agencias.

Ubicación en Santiago, acceso a un entorno de trabajo colaborativo, y posibilidad de crecimiento dentro de una organización con operaciones regionales.

Este rol contempla salario acorde al mercado y la posibilidad de construir una carrera profesional en la región.

GETONBRD Job ID: 56283

Partially remote

You can work from your home some days a week.

Health coverage

Integra metrics Chile pays or copays health insurance for employees.

Computer provided

Integra metrics Chile provides a computer for your work.

Remote work policy


Hybrid

This job is performed partly from home and partly at the office in Santiago (Chile).


Required Skill Profession

Other General



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