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Software Technical Support Analyst Job Opening In Santiago Province – Now Hiring MCHILE Murex Chile


Job description

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You’ll be part of one global team where you can learn fast and stay true to yourself.

The Team:

The Operate team provides Murex internal and external client technical support to restore normal operations with minimal impact on clients’ business.

To support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.

By joining our team, you can evolve on the long run by taking on new responsibility: technical support, Streams contribution, tooling, shift management and leadership.

What you’ll do​:

  • Provide follow the sun support model (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to 3 types of clients across all regions: Internal, SaaS, On premises.

  • Leverage your knowledge and experience to handle client blocking production issues on the Mx3 platform through a call in a timely and accurate manner.

  • Build a high technical expertise horizontally across various MX.3 components to be able to deliver a high quality of support.

  • Collaborate between various teams (Dev, Product, DevOps, Infrastructure, Client services) on problem resolution.

  • Provide operability feedback to Product teams based on the incidents raised during BAU.

  • Embedment opportunities on production readiness and new development to make sure the product is production ready from an operability perspective.

  • Develop support processes, solutions and troubleshooting guides, Techtalks.

  • Who you are:

  • Programming Skills: Java (C, C# and python are a plus).

  • Database Skills: SQL query building and performance analysis.

  • (Database administration skills for Sybase and Oracle are a plus).

  • Operating Systems power user skills: Linux (Bash scripting is a plus).

  • Advanced level of english is mandaroty.

  • Why should you join us:

  • Join a market leader boasting a 35+ year track record in a growing and dynamic industry.

  • Be part of an inclusive team with a strong people-first focus.

  • Agile collaboration with colleagues with diverse backgrounds.

  • An international environment offering prospects for global work.

  • Best Medical, dental, and life insurance.


  • At Murex, we believe in providing equal opportunities for all employees and job applicants.

    Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.


    This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

    Our commitment to fairness and inclusivity lies at the heart of everything we do.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Software Technical Potential: Insight & Career Growth Guide


    Real-time Software Technical Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Software Technical in Santiago Province, Chile, highlighting market share and opportunities for professionals in Software Technical roles.

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    Are You Looking for Software Technical Support Analyst Job?

    Great news! is currently hiring and seeking a Software Technical Support Analyst to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MCHILE Murex Chile adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Chile laws and regulations

    What Is the Average Salary Range for Software Technical Support Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Santiago Province. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    MCHILE Murex Chile interview tips for Software Technical Support Analyst

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