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Site Lead, GTS IT Operations (Sr Mgr) Job Opening In San Carlos – Now Hiring BeiGene


Job description

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals.

When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

The Site Lead, GTS Operations is responsible for overseeing the daily IT operations of BeOne Medicine’s San Carlos office, ensuring seamless technology services that support core business and scientific functions.

This role provides a critical interface between end users and the broader IT organization, with a strong focus on delivering high-quality support and service management within both office and laboratory environments.

Reporting to the Associate Director, GTS Operations Lead, North America, the Site Lead will manage local service delivery, supervise IT staff and contingent workers, coordinate with vendors, and contribute to the implementation of global IT standards and projects.

The ideal candidate will be a self-directed, hands-on leader with a deep understanding of IT infrastructure and a proven ability to thrive in a dynamic, fast-paced biopharmaceutical setting.

This role will be based in our San Carlos office 5 days a week.

Key Responsibilities

Site Operations:

  • Serve as the primary IT contact for the San Carlos site.
  • Lead IT initiatives and projects to ensure timely and budget-compliant completion.
  • Act as the technical escalation point for complex end-user and infrastructure issues.
  • Ensure local compliance with BeOne’s IT policies, procedures, and security standards.
  • Align IT services with business needs through close collaboration with local leadership and functional teams.
  • End User & Laboratory Support:

  • Manage escalated service desk incidents and ensure service level agreement (SLA) compliance.
  • Provide technical support for a mixed office/laboratory environment, including scientific instruments and lab-specific applications.
  • Drive continuous improvement of ITSM processes (incident, request, change, and problem management).
  • Partner with Facilities, Lab Operations, and Security to deliver technology support across functional spaces.
  • Lead technology rollouts, infrastructure upgrades, and office expansions as needed.
  • Technology & System Oversight:

  • Demonstrate advanced expertise in Office 365, Azure, and Intune, including Exchange, SharePoint, and Teams.
  • Maintain and support core IT infrastructure, networks, and endpoint systems.
  • Utilize tools like ServiceNow for incident tracking, reporting, and service performance analysis.
  • Identify opportunities for operational optimization and cost savings through contract/vendor reviews.
  • Support and manage the integration of IT systems in laboratory environments.
  • Leadership & Collaboration:

  • Supervise daily activities of full-time and contingent local San Carlos IT staff, ensuring consistent service delivery and adherence to company standards.
  • Provide coaching, mentoring, and performance management to team members.
  • Lead team meetings, share best practices, and foster a collaborative work environment.
  • Prepare and deliver executive-ready PowerPoint presentations and project updates for internal stakeholders.
  • Cultivate a culture of service excellence, accountability, and innovation.
  • Ensure local staff meet their goals and objectives.
  • Supervisory Responsibilities:  

  • Daily management of FTE and CW GTS IT Operations San Carlos Operations staff members.
  • Oversee the daily workload of the local San Carlos Operations staff, ensuring adherence to processes and standards.
  • Leading and mentoring the San Carlos Operations staff, including training and performance management.
  • Conducting regular team meetings, providing guidance, and fostering a collaborative working environment.
  • Ensuring the San Carlos GTS Operations staff meet their goals and objectives.
  • Required Qualifications :  

  • 5–7 years of progressive IT operations experience, with at least 2 years in a site leadership role.
  • Broad understanding of systems administration, IT infrastructure, and user support methodologies.
  • Prior experience supporting laboratory and office environments in a biopharmaceutical or life sciences setting.
  • Proficiency in Microsoft Office suite including Excel, Word, Visio, Project, and PowerPoint.
  • Excellent interpersonal skills with the ability to influence across functions and levels.
  • Travel: 

  • Occasional travel may be required for team collaboration, training, or project needs.
  • Global Competencies

    When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

  • Fosters Teamwork
  • Provides and Solicits Honest and Actionable Feedback
  • Self-Awareness
  • Acts Inclusively
  • Demonstrates Initiative
  • Entrepreneurial Mindset
  • Continuous Learning
  • Embraces Change
  • Results-Oriented
  • Analytical Thinking/Data Analysis
  • Financial Excellence
  • Communicates with Clarity
  • Salary Range: $141,600.00 - $186,600.00 annually

    BeOne is committed to fair and equitable compensation practices.

    Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location.

    Packages may vary by location due to differences in the cost of labor.

    The recruiter can share more about the specific salary range for a preferred location during the hiring process.

    Please note that the listed range reflects the base salary or hourly range only.

    Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan.

    All Company employees have the opportunity to own shares of BeOne Medicines Ltd.

    stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan.

    The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BeiGene adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Chile laws and regulations

    What Is the Average Salary Range for Site Lead, GTS IT Operations (Sr Mgr) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in San Carlos. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Site Lead, GTS IT Operations (Sr Mgr) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Site Lead, GTS IT Operations (Sr Mgr) Job Success

    BeiGene interview tips for Site Lead, GTS IT Operations (Sr Mgr)

    Here are some tips to help you prepare for and ace your Site Lead, GTS IT Operations (Sr Mgr) job interview:

    Before the Interview:

    Research: Learn about the BeiGene's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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