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Urgent! Senior Salesforce Business Analyst Job Opening In Chile, Chile – Now Hiring EPAM Systems

Senior Salesforce Business Analyst



Job description

Join our team as a Senior Salesforce Business Analyst , where you will serve as the key link between business stakeholders and the Salesforce delivery team.

You will gather, analyze, and translate business requirements into user stories and functional specifications to ensure successful Salesforce implementation.

Apply now to contribute to meaningful business outcomes through expert analysis and collaboration.

Responsibilities

  • Collaborate with business stakeholders to elicit, document, and prioritize requirements across Sales, Service, Marketing, and other functions
  • Translate business needs into user stories, acceptance criteria, and process flows for the Salesforce development team
  • Facilitate workshops, discovery sessions, and design reviews to align stakeholders and delivery teams
  • Partner with Solution Architects and Developers to ensure requirements are understood and implemented correctly
  • Perform impact analysis on new requests to evaluate feasibility and recommend solutions
  • Support system testing by reviewing test cases, performing UAT coordination, and validating functionality against requirements
  • Help define data requirements, security needs, and reporting metrics to support decision‑making
  • Maintain clear and consistent documentation for business processes, workflows, and system changes
  • Act as a trusted advisor, promoting Salesforce best practices and platform capabilities

Requirements

  • 3–5 years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects
  • Strong understanding of Salesforce core clouds (Sales Cloud, Service Cloud, Experience Cloud) and their capabilities
  • Proficient in business process mapping, requirements elicitation techniques, and user story writing
  • Excellent communication skills, with the ability to engage both technical and non‑technical stakeholders
  • Experience with Agile delivery methodologies (Scrum/Kanban)
  • Familiarity with Salesforce reporting, dashboards, and data model fundamentals
  • English language proficiency at the B2+ level

Nice to have

  • Salesforce certifications such as Salesforce Administrator or Business Analyst
  • Experience with multi‑cloud Salesforce implementations including Marketing Cloud and Health Cloud
  • Knowledge of integration patterns, data migration approaches, and testing best practices
  • Background working in regulated industries such as financial services, healthcare, or pharmaceuticals

We offer

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award‑winning culture recognized by Glassdoor, Newsweek and LinkedIn

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology, Research, and Business Development

Industries

Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

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Required Skill Profession

Inteligencia Empresarial Y Análisis



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