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Urgent! SAP Basis- Inglés Avanzado Job Opening In Santiago – Now Hiring Confidencial



Job description

Overview

Somos una empresa con gran trayectoria en el rubro TI y debido a que constantemente nos encontramos en crecimiento y en la búsqueda de nuevos desafíos es que en esta oportunidad queremos integrar a nuestro equipo a un SAP Basis para unirse a nuestro equipo.

Horario

Horario: 44 hrs.

semanales distribuidas en turnos rotativos de Lunes a Domingo (AM/PM/Nocturnos)

Funciones

  • Utilizar la base de conocimientos y la documentación técnica para abordar problemas más avanzados y brindar soluciones.

  • Realizar un diagnóstico más detallado a nivel de SAP Basis de los incidentes y problemas y alertas para identificar la causa raíz y determinar si se puede resolver en el nivel 1.5
  • Colaborar con los equipos de soporte tales como Storage, TSM, Sistemas operativos, Networking, entre otros, para la solución de incidentes, y alertamiento generados en la plataforma SAP.

  • Resolver y cerrar incidentes y solicitudes en el nivel 1.5 a nivel de SAP Basis según los acuerdos de nivel de servicio (SLAs) establecidos.

  • Documentar de manera precisa y detallada los incidentes, las soluciones aplicadas y las acciones tomadas en el sistema de gestión de tickets y en la base de conocimientos.

  • Informes periódicos con las métricas clave de rendimiento del servicio de soporte 1.5, como el número de tickets abiertos, tiempos de respuesta, tiempos de resolución, satisfacción del cliente, entre otros.

  • Actualizaciones y cambios en la base de datos de configuración, que mantiene un registro actualizado de los activos de TI y su configuración asociada.

Requisitos

  • Título o diploma en Tecnología de la Información, Sistemas, Ciencias de la Computación o un campo relacionado.

  • Conocimiento básico de sistemas operativos, SAP y bases de datos.

  • Manejo de inglés fluido
  • Se valora, pero no es obligatorio que el recurso humano de atención cuente con certificaciones de industria como:
  • ✓ Certificación ITIL Foundation.

  • ✓ SAP Certified Technology Associate – System Administration (SAP HANA) with SAP NetWeaver 7.5
  • ✓ Scrum Master.

  • Conocimientos de hardware, Sistemas operativos de microinformática, Redes y conectividad, Software y aplicaciones.

  • Habilidad para resolver problemas, Habilidades de trabajo en equipo, Gestión del tiempo, Capacidad de documentación, Capacidad de aprendizaje.

Detalles de la Vacante

  • Presencial
  • Tecnologia / Sistemas
  • Full-time, Indeterminado
  • Junior
  • 5 vacantes disponibles
  • Apto personas con discapacidad

#J-18808-Ljbffr


Required Skill Profession

Gestión Informática Y Gestión De Proyectos Informáticos



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