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R&D Support Engineer - Technology R&D Job Opening In Santiago – Now Hiring Signant Health


Job description

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence generation company.

We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Role Purpose

The R&D Support Engineer provides excellent internal customer service and resolves infrastructure and application incidents from production and pre-production environments which are escalated to R&D.

As part of our team, your main responsibilities will be:

  • Investigates and resolves infrastructure and application incidents from production and pre-production environments which are escalated to R&D.

  • Collaborates with Product Management, Operations teams and R&D teams to ensure high quality support services for internal customers.

  • Assists, manages and triages incidents and service requests for R&D support
  • Determines root cause of issues
  • Verifies that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted
  • Possesses or quickly gains detailed knowledge of the company’s products to effectively document and support the products
  • Tracks progress of R&D support tickets with a focus on meeting delivery deadlines
  • Collaborates with R&D teams for ensuring the appropriate resources are engaged for timely action and proper traction
  • Communicates proactively request status to internal customers
  • Provides data and reporting R&D support tickets status as needed

Decision Making and Influence

  • Helps to manage overall prioritizations between production incidents/problems, releases, and new products implementation
  • Helps to develop and implement the overall management process for the incident management
  • Advises management on situations that may require additional support or escalation
  • Follows up with internal customers to identify areas of improvement
  • Other responsibilities will be assigned as required

You’ll need to bring:

  • Bachelor’s Degree in software engineering or computer science required.

    Master’s Degree is a plus
  • Minimum of four years’ experience in a software development environment
  • Strong experience working directly with customers
  • Basic knowledge of web services and API
  • Understanding of SQL language
  • Basic knowledge of scripting languages (Perl, Shell)
  • Good understanding of computer systems, mobile devices and other tech products
  • Strong analytical and organizational skills
  • Problem-solving attitude and motivation to achieve the company’s goals and objectives.

  • Ability to learn quickly and adapt to change
  • Strong and collaborative work ethic, team-oriented person with a “can do” attitude, high integrity and critical thinker
  • Strong communication and interpersonal skills
  • Must be able to deal effectively with all levels of the organization
  • Ability to communicate technical issues to non-technical business colleagues
  • Passion and demonstrated ability for continuous process improvement
  • Excellent decision-making

Desirable:

  • Experience working in an Agile Development environment

Location: Santiago, RM, Chile

Language: Resumes must be submitted in English.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community.

Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

#J-18808-Ljbffr

Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Are You Looking for R&D Support Engineer Technology R&D Job?

Great news! is currently hiring and seeking a R&D Support Engineer Technology R&D to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Signant Health adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for R&D Support Engineer Technology R&D Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santiago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for R&D Support Engineer Technology R&D?

Key qualifications for R&D Support Engineer Technology R&D typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for R&D Support Engineer Technology R&D?

To improve your chances of getting hired for R&D Support Engineer Technology R&D, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for R&D Support Engineer Technology R&D Job Success

Signant Health interview tips for R&D Support Engineer   Technology R&D

Here are some tips to help you prepare for and ace your R&D Support Engineer Technology R&D job interview:

Before the Interview:

Research: Learn about the Signant Health's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your R&D Support Engineer Technology R&D interview at Signant Health, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Signant Health's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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