Overview
QA Testing & Client Support for SaaS (English Required) role at Frontline Data Solutions.
Frontline is a fully distributed organization with a 26-year history serving blue-chip industrial customers.
All roles can be performed from any location within the United States.
English proficiency is required.
As a Quality Assurance (QA) team member, you will help ensure the reliability, usability, and performance of our EHS software by identifying bugs, testing new features, and collaborating with developers and support staff to maintain high product standards.
Strong attention to detail, excellent communication, and the ability to think from the end-user perspective are essential.
Responsibilities
- Be a critical member of the Engineering team as a mid-level QA Testing & Client Support Specialist.
- Become an expert in several web-based software products.
- Perform QA testing on bug fixes and feature releases.
- Document QA test findings and communicate with software developers.
- Provide support to existing customers via phone and email on technical issues.
- Maintain and update documentation in the online help system.
Qualifications
- MANDATORY: Experience with automated testing, especially with Microsoft Playwright.
- Bachelor’s Degree or equivalent.
- 3+ years’ experience in providing client support for a technical product, preferably enterprise software.
- Experience supporting third-party enterprise software (not general IT help desk).
- Experience writing manual test cases; experience writing automated test cases (MANDATORY).
- Strong verbal and written communication skills.
Preferred Skills
- Experience with Azure DevOps.
What’s on Offer?
- Work within a company with a solid track record of success.
- Excellent career development opportunities.
- Attractive salary & benefits.
Seniority level
Employment type
Job function
Industries
- Software Development and Information Services
Referrals increase your chances of interviewing at Frontline Data Solutions by 2x
#J-18808-Ljbffr