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Operations Manager Job Opening In San Fernando – Now Hiring Sutherland Global


Job description

Company Description:

Sutherland is seeking an organized and goal-oriented person to join us as an  Operations Manager.

We are a group of driven and supportive individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Responsibilities:

1.

Managing Cluster/Community Performance

  • Complete weekly coaching sessions and call audits.

  • Complete weekly huddles and come up with Team strategy to achieve operational goals.

  • Partner with the Operations Manager on Continuous Improvement activities, training, and action plans.

2.

Client Advocate

  • Accomplish weekly deliverables, such as · Coaching compliance inclusive of RCAs and Action Plans
  • Team attendance infraction insights through the internal Sutherland attendance tool.

  • Provide ideas that can help the client improve their product, business, processes, and/or policies.

3.

People Management

  • Set up accountability discussions on attendance and performance challenges.

  • Determine training needs to equip staff with fundamental skills and knowledge.

  • Keep employees in the loop for any internal and external updates

Qualifications:

Our most successful candidates will have:

  • A Bachelor’s Degree holder is preferred but not required.

  • Three years of operations and management experience; Process transformation experience -good to have.

  • Four to Five years experience in a customer service environment, preferably in a contact center set-up.

  • Experience in managing, and directing associates/sr associates, team manager resources with a span of 100 FTEs for Manager.

  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Excellent working knowledge of MS Office applications
  • Ability to work in a fast-paced, dynamic environment.

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Required Skill Profession

Other General


  • Job Details

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Unlock Your Operations Manager Potential: Insight & Career Growth Guide


Real-time Operations Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Manager in San Fernando, Chile, highlighting market share and opportunities for professionals in Operations Manager roles.

8856 Jobs in Chile
8856
39 Jobs in San Fernando
39
Download Operations Manager Jobs Trends in San Fernando and Chile

Are You Looking for Operations Manager Job?

Great news! is currently hiring and seeking a Operations Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sutherland Global adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Fernando. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Manager?

Key qualifications for Operations Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations Manager?

To improve your chances of getting hired for Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations Manager Job Success

Sutherland Global interview tips for Operations Manager

Here are some tips to help you prepare for and ace your Operations Manager job interview:

Before the Interview:

Research: Learn about the Sutherland Global's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Manager interview at Sutherland Global, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sutherland Global's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Operations Manager Positions

Setting up job alerts for Operations Manager is easy with Chile Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!