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Urgent! Operational Excellence Specialist Job Opening In Santiago – Now Hiring Zimmer Biomet

Operational Excellence Specialist



Job description

JOB DESCRIPTION

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.

As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.

To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels included, respected, empowered and recognised.


What You Can Expect


Asegurar la continuidad, eficiencia y calidad integral del flujo de loaner kits de ortopedia –desde la planificación y armado hasta la logística inversa y reposición– garantizando cobertura total de cirugías, trazabilidad de dispositivos médicos y control estricto de costos, con una cultura de mejora continua y trabajo en equipo.

How You'll Create Impact


  • Áreas bajo su liderazgo: bodega/almacén, preparación y reposición de sets, coordinación de cirugías y transporte, control de inventario y devoluciones, limpieza y acondicionamiento de instrumentales/implantes, soporte a calidad y compliance.
  • Reporta a: Gerencia de Operaciones.
  • Colabora con: Comercial/ventas, servicio al cliente, supply, finanzas, compras, calidad, distribuidores y proveedores logísticos.
  • What Makes You Stand Out


    Responsabilidades clave

    1) Estrategia y planificación operativa

    Traducir objetivos comerciales en un plan operativo con capacidad instalada por etapa (picking, armado, despacho, recepción, limpieza) y turnos acordes a la demanda.
    Liderar el roadmap tecnológico (WMS, ERP SAP B1, tableros BI), estandarizando procesos y datos maestros.

    2) Servicio al cliente y programación quirúrgica

    Asegurar OTIF (On Time In Full) y fill rate de sets para cirugías programadas, priorizando por criticidad clínica y SLAs.
    Anticipar riesgos (faltantes, vencimientos, daños, compatibilidades) y activar planes de contingencia (extensiones, transferencias campo–bodega, cross-docking, urgencias).
    Mantener comunicación diaria con ventas/CS y con centros quirúrgicos.

    3) Control de inventarios y trazabilidad

    Garantizar exactitud >99,5% por SKU, lote y vencimiento, con conteos cíclicos y auditorías.
    Implantar estándares trazabilidad y requerimientos regulatorios aplicables (ISO 13485, GDP, registros ISP/MINSAL del proveedor), y protocolos de limpieza/esterilización.
    Administrar rotación de stock, DIOH, niveles mínimos/máximos y set completeness.

    4) Logística directa e inversa

    Diseñar rutas y SLA con operadores logísticos/couriers; controlar lead times de despacho/retorno y tiempos de reacondicionamiento hasta “listo para uso”.
    Establecer checklists de liberación (integridad, funcionalidades, recuento de instrumentos, lotes/series y vencimientos) y criterios de No Conformidad.

    5) Calidad, compliance y seguridad

    Cumplir requisitos del cliente/hospital y del fabricante; administrar desviaciones, CAPA y Reclamos de servicio.
    Custodiar documentación (certificados de decontaminación, trazabilidad de implantación, registros de limpieza y calibración de instrumentos).

    6) Gestión de personas y cultura

    Construir un equipo de alto desempeño: roles claros, delegación efectiva, coaching y planes de desarrollo.
    Fomentar colaboración entre sub-bodegas/áreas, comunicación transparente y seguridad laboral.

    7) Presupuesto y compras

    Gestionar OPEX.
    Negociar con proveedores logísticos y de servicios y coordinar procurement de insumos operativos y/o servicios.

    8) Mejora continua y analítica

    Implementar Lean/Kaizen (5S, estandarización, VSM), tableros Power BI y revisión de KPIs semanal/mensual.
    Modalidad: presencial/híbrida según etapa operativa.
    Disponibilidad para turnos/guardias y visitas a terreno.

    Your Background


  • Formación: Ingeniería (Industrial, Logística, Comercial) o afín.
  • Experiencia: 3–10 años en Supply Chain/Operaciones; ≥3 años liderando equipos en dispositivos médicos/salud o farmacéutica; vivencia directa con loaner kits es altamente valorada.
  • Conocimiento de procesos quirúrgicos y flujos de sala; estándares ISO 13485, GDP/BPD, trazabilidad por lote/UDI y protocolos de limpieza/esterilización.
  • Dominio de ERP (SAP B1), WMS (ideal Infor u otro), Excel avanzado y herramientas BI (Power BI).
  • Travel Expectations


    Physical Requirements



    EOE/M/F/Vet/Disability


    Required Skill Profession

    Business Operations Specialists



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      Unlock Your Operational Excellence Potential: Insight & Career Growth Guide


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