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Operational Excellence Specialist Job Opening In Santiago – Now Hiring Zimmer Biomet


Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.

As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.



As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.

To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Asegurar la continuidad, eficiencia y calidad integral del flujo de loaner kits de ortopedia -desde la planificación y armado hasta la logística inversa y reposición- garantizando cobertura total de cirugías, trazabilidad de dispositivos médicos y control estricto de costos, con una cultura de mejora continua y trabajo en equipo.

How You'll Create Impact

  • Áreas bajo su liderazgo: bodega/almacén, preparación y reposición de sets, coordinación de cirugías y transporte, control de inventario y devoluciones, limpieza y acondicionamiento de instrumentales/implantes, soporte a calidad y compliance.
  • Reporta a: Gerencia de Operaciones.
  • Colabora con: Comercial/ventas, servicio al cliente, supply, finanzas, compras, calidad, distribuidores y proveedores logísticos.


What Makes You Stand Out

Responsabilidades clave

1) Estrategia y planificación operativa

Traducir objetivos comerciales en un plan operativo con capacidad instalada por etapa (picking, armado, despacho, recepción, limpieza) y turnos acordes a la demanda.
Liderar el roadmap tecnológico (WMS, ERP SAP B1, tableros BI), estandarizando procesos y datos maestros.

2) Servicio al cliente y programación quirúrgica

Asegurar OTIF (On Time In Full) y fill rate de sets para cirugías programadas, priorizando por criticidad clínica y SLAs.
Anticipar riesgos (faltantes, vencimientos, daños, compatibilidades) y activar planes de contingencia (extensiones, transferencias campo-bodega, cross-docking, urgencias).
Mantener comunicación diaria con ventas/CS y con centros quirúrgicos.

3) Control de inventarios y trazabilidad

Garantizar exactitud >99,5% por SKU, lote y vencimiento, con conteos cíclicos y auditorías.
Implantar estándares trazabilidad y requerimientos regulatorios aplicables (ISO 13485, GDP, registros ISP/MINSAL del proveedor), y protocolos de limpieza/esterilización.
Administrar rotación de stock, DIOH, niveles mínimos/máximos y set completeness.

4) Logística directa e inversa

Diseñar rutas y SLA con operadores logísticos/couriers; controlar lead times de despacho/retorno y tiempos de reacondicionamiento hasta listo para uso.
Establecer checklists de liberación (integridad, funcionalidades, recuento de instrumentos, lotes/series y vencimientos) y criterios de No Conformidad.

5) Calidad, compliance y seguridad

Cumplir requisitos del cliente/hospital y del fabricante; administrar desviaciones, CAPA y Reclamos de servicio.
Custodiar documentación (certificados de decontaminación, trazabilidad de implantación, registros de limpieza y calibración de instrumentos).

6) Gestión de personas y cultura

Construir un equipo de alto desempeño: roles claros, delegación efectiva, coaching y planes de desarrollo.
Fomentar colaboración entre sub-bodegas/áreas, comunicación transparente y seguridad laboral.

7) Presupuesto y compras

Gestionar OPEX.
Negociar con proveedores logísticos y de servicios y coordinar procurement de insumos operativos y/o servicios.

8) Mejora continua y analítica

Implementar Lean/Kaizen (5S, estandarización, VSM), tableros Power BI y revisión de KPIs semanal/mensual.

Modalidad: presencial
Disponibilidad para turnos/guardias y visitas a terreno.

Your Background

  • Formación: Ingeniería (Industrial, Logística, Comercial) o afín.
  • Experiencia: 3-10 años en Supply Chain/Operaciones; ≥3 años liderando equipos en dispositivos médicos/salud o farmacéutica; vivencia directa con loaner kits es altamente valorada.
  • Conocimiento de procesos quirúrgicos y flujos de sala; estándares ISO 13485, GDP/BPD, trazabilidad por lote/UDI y protocolos de limpieza/esterilización.
  • Dominio de ERP (SAP B1), WMS (ideal Infor u otro), Excel avanzado y herramientas BI (Power BI).


Travel Expectations

Physical Requirements

EOE/M/F/Vet/Disability

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Operational Excellence Potential: Insight & Career Growth Guide


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zimmer Biomet adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Santiago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Operational Excellence Specialist typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Operational Excellence Specialist Job Success

Zimmer Biomet interview tips for Operational Excellence Specialist

Here are some tips to help you prepare for and ace your Operational Excellence Specialist job interview:

Before the Interview:

Research: Learn about the Zimmer Biomet's mission, values, products, and the specific job requirements and get further information about

Other Openings

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To prepare for your Operational Excellence Specialist interview at Zimmer Biomet, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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