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Urgent! OFR Import Coordinator Job Opening In Chile, Chile – Now Hiring DHL Global Forwarding

OFR Import Coordinator



Job description

POSICIÓN: Ocean Freight Import Coordinator - Pre y Post natal

Objetivo principal del cargo:

Asegurar la satisfacción del cliente, cumpliendo con los compromisos de venta adquiridos, coordinando los embarques de transporte internacional dentro de la modalidad marítima de importaciones de manera oportuna.

Mantener informados a los clientes asignados de todos los movimientos, status y excepciones; garantizando que las condiciones pactadas de tarifas y tiempos de tránsito se cumplan de manera oportuna.

Asegurar el Control de GP de los embarques, así como analizar la metodología óptima de trabajo que permita la organización y planificación de la operatividad diaria de las cuentas.

  • Desarrollar relaciones con los clientes.

  • Participar en visitas a clientes con el equipo de ventas cuando sea necesario (ejemplo QBR).

  • Asistir a reuniones y/o llamadas de Kick-off/Implementación de clientes.

  • Aceptar las órdenes o instrucciones de embarque (de clientes, oficinas de origen o ejecutivo comercial) y procesarlas acorde a L5.

  • Reportar proactivamente el estatus de envíos o excepciones y proveer soluciones que estén a su alcance.

  • Ingresar solicitudes de cotización en BRR.

  • Crear Quick Booking para envío de nuevas instrucciones o confirmar Green Light vía sistema.

  • Crear perfil de cliente nuevo en EDM y mantener los contactos actualizados en la plataforma.

  • Gestionar la creación de contactos para notificación en CargoWise.

  • Revisar proactivamente los Milestone, garantizando el cumplimiento de Completeness y Timeliness según target.

  • Enviar Prealerta desde CW al cliente cuando este no cuente con perfil EDM.

  • Asegurar el carguío documental (MBL y HBL), cotización spot, así como otros documentos relevantes del embarque en E-Docs.

  • Generar solicitudes de pagos para proveedores de contado al equipo de Finanzas.

  • Emitir póliza de seguro si aplica y cargar en E-Docs CargoWise.

  • Actualizar notas en la organización del cliente en CW1 de acuerdo con los manejos especiales que tenga el cliente.

  • Enviar Prealerta a MARVAL para seguimiento de MBL y ETA del embarque.

  • Pre-alertar al área (VAS) si aplica (realización Transport booking) o si el embarque requiere servicio de Aduana.

  • Conducir la solución de quejas de clientes, derivando o entregando antecedentes a Ocean Exception Specialist cuando corresponda.

  • Experiencia mínima requerida: 3 años en cargos similares.

  • Formación académica: Carrera relacionada al comercio exterior o equivalente nivel obtenido en experiencia.

  • Manejo del idioma inglés: Intermedio-Alto.

  • Manejo de herramientas MS Office: Microsoft Office con manejo de Excel – nivel intermedio.

  • Conocimientos técnicos: Manejo de regulación internacional y nacional sobre importaciones marítimas, Incoterm 2020, Documentación utilizada en Comercio Internacional, proceso carta de crédito, acuerdos comerciales, términos Comex & Aduana.

  • Habilidades en atención y servicio al cliente.

  • Proactividad para identificar y solucionar problemas de los clientes.

  • Pasión, emprendimiento, excelencia y trabajo en equipo.

  • Capacidad para buscar y gestionar información para el cliente con las fuentes adecuadas dentro de la compañía.

  • Empatía con el cliente interno/externo.

  • Actitud positiva y de colaboración.

  • Cumplimiento del código de conducta y optimización de recursos.

Operativo Importaciones (Comercio Exterior)

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Required Skill Profession

Comercio, Importación Y Exportación



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    Unlock Your OFR Import Potential: Insight & Career Growth Guide


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