Materials Handling/Logistics Technician

Job description

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries.

This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.

As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.

Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.

Responsibilities
Customer Service

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
  
  Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
  
  Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus.
  
  Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly.
  
  

Data Bearing Device (DBD) Destruction

• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
  
  Ensures DBD serial number matches with database.
  
  

Inbound and Outbound Logistics

• Performs data entry to document inbound and outbound packages.
  
  Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities).
  
  Ensures accurate documentation of incoming and outgoing deliveries as well as records.
  
  Applies appropriate customs documentations and standards for outbound packages.
  
  

Inventory Management

• Develops working knowledge of stock control and inventory management practices and procedures.
  
  Performs cycle audits and data corrections to ensure all inventory controls are met.
  
  Helps reconcile inventory discrepancies and report discrepancies.
  
  Ensures detailed physical inventory tracking and staging.
  
  Performs material movement, including shipping/receiving and inventory management per standard process.
  
  

Operational Excellence

• Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery.
  
  

Procurement

• Notifies management about ordering stock shortages.
  
  Escalates any issues to management.
  
  

Safety Practices

• Complies with security and data management policies.
  
  Escalates any security or safety incidents.
  
  Coordinates with security escorts for third-party vendors.
  
  Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.
  
  

Tactical Shift Management

• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
  
  Seeks guidance from management before proceeding with the next step of a process.
  
  
• As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
  
  

Warranty Process Management

• Engages supplier to initiate warranty claim when automation is not available and processes the orders.
  
  Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
  
  Follows all Service Level Agreements (SLAs) related to RMA warranty process.
  
  

Other

• Embody our culture and values.
  
  

Qualifications
Required/minimum qualifications

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field

• OR equivalent experience.
  
  

• Business level fluency to read, write and speak English.
  
  

• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
  
  
• As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
  
  

Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Additional Or Preferred Qualifications

• 2+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation

• OR equivalent experience.
  
  

DIAT ATR-B

DIAT ATR-C

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Required Skill Profession

Other General