Manager FSP 360 Home Based Chile

Job description

Description

Manager FSP 360 Home Based Chile

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.

We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do.

We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

This role will be executed in a Functional Service Provider partnership or a Full‑Service environment, collaborating with passionate problem solvers and driving therapy delivery in an agile, customer‑centric culture.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  
  
• We are committed to our Total Self culture – where you can authentically be yourself.
  
  Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
  
  
• We are continuously building the company we all want to work for and our customers want to work with.
  
  When we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
  
  

Job Responsibilities

Responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers.

Responsible for managing team members’ performance in line with project deliverables.

Accountable for direct supervision of FSP360 multifunctional staff.

Overall, the role will be responsible for three primary performance areas:

• Customer Delivery and Success
  • Responsible for direct interaction with the customer points of contact (PoC) on service delivery for their team members.
    
    
  • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed‑upon KPIs; develops and executes mitigation and remediation plans for non‑compliance as needed.
    
    
  • Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts.
    
    
  • Solicits feedback from customer PoC for continuous improvement of service delivery and to strengthen customer relationships.
    
    
  • Proactively communicates and manages customer issues through assigned escalation channels.
    
    
  • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs.
  • May conduct oversight visits as required for Clinical Research Associates.
    
    
  • Responsible for all system updates, compliance with relevant procedures and practices applicable to the customer and Syneos Health processes.
    
    
• Business Impact
  • Proactively discusses resource needs with customers, driving growth at a local account level.
    
    
  • Makes informed and data‑driven decisions that result in positive impact on overall business unit performance.
    
    
  • Listens to customer and shares knowledge across the business unit to disseminate best practices and lessons learned.
    
    
  • Drives revenue by attracting, selecting and retaining the right talent.
    
    
  • Continuously assesses and places talent on projects leveraging core competencies, margin impact and alignment to customer requirements.
    
    
  • Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls.
    
    
• People Leadership
  • Provides line management to FSP360 team members.
    
    
  • Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid‑year reviews, year‑end evaluations and implementation of performance improvement plans as necessary.
    
    
  • Verifies that team members adhere to training guidelines, maintain training records and that individual and corporate training needs are identified and addressed.
    
    
  • Provides administrative oversight (e.g., HR processes, timecards, expense reports).
    
    
  • May be involved in assignment of project work and review of workload and utilization for all team members.
    
    
  • Supports team members’ professional development through coaching, delegating tasks commensurate with skill level and developing Individual Development Plans.
    
    
  • Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels.
    
    
  • Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff and proactive bias management.
    
    

Qualifications

Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or biotechnology company, including leadership capacity.

• Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirements.
  
  
• Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince and persuade.
  
  
• Strong time management, technical and organizational skills.
  
  Ability to work independently and within a team environment.
  
  
• Creative problem solver who is self‑motivated, flexible, open to change, collaborative, and customer‑centric.
  
  
• Knowledge of basic financial concepts related to forecasting and budgeting.
  
  
• Must demonstrate good computer skills and ability to embrace new technologies.
  
  
• Ability to travel as necessary (up to 25%).
  
  

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.

The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.

Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Required Skill Profession

Ciencia, Investigación Y Enseñanza