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Urgent! Líder de Customer Insights Job Opening In Huechuraba – Now Hiring Claro Chile S.A.

Líder de Customer Insights



Job description

Hola te invitamos a ser parte de una de las compañías de telecomunicaciones más grandes del país.

En ClaroVTR buscamos un Líder de Customer Insights
.
Como misión del cargo será diseñar y monitorear insights de experiencia de clientes a partir de información de encuestas (principalmente NPS) y data operacional, levantando oportunidades de mejora a lo largo de todo el customer journey.

Su labor es descubrir oportunidades y hallazgos no necesariamente evidentes, relacionar métricas de experiencia con indicadores operacionales y detectar brechas que permitan anticiparse a los problemas, impulsando mejoras concretas para la organización.


Principales Funciones:

  • Elaborar reportes periódicos de indicadores de Experiencia de Clientes (NPS relacional y transaccional, encuestas asociadas y métricas operacionales vinculadas).

  • Levantar insights de clientes a partir de auditorías a procesos operacionales y análisis de datos.

  • Realizar análisis avanzados (analytics) sobre información de clientes y data operacional, generando conclusiones accionables para la mejora del journey.

  • Monitorear alertas y desviaciones en KPI de Experiencia de Clientes.

  • Identificar y proponer oportunidades de mejora en todos los puntos de contacto del customer journey.

  • Realizar seguimiento del impacto de iniciativas de mejora a través del análisis de KPI de clientes y operacionales.

  • Velar por la correcta medición de indicadores de experiencia de clientes desde encuestas transaccionales y relacionales (metodología y data requerida).


Requisitos de Experiencia y Conocimientos Técnicos:

  • Título profesional: Ingeniería Civil Industrial o Ingeniería en Control de Gestión, o carreras afines.

  • Nivel avanzado en Excel.

  • Dominio de Python para análisis de datos.

  • Manejo avanzado de PowerPoint para presentaciones ejecutivas.

  • Lenguaje SQL a nivel intermedio/avanzado para extracción y manipulación de datos.


Required Skill Profession

Other General



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    Unlock Your Líder de Potential: Insight & Career Growth Guide


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    • 7. Obeying Chile laws and regulations
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