Lead Analyst Operational Services Operations

Job description

Overview

Want to do the Best Work of Your Life?

Signant Health is a global evidence generation company.

We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Rol e Purpose

Data, Analytics, Reporting and Tools (DART) team is a core unit serving all of Global Operations with a mandate to enhance decision-making by maximizing data analytics capabilities to transform information into insights and better outcomes.

This data and analytics driven approach plays a pivotal role within Operations to enable how we deliver projects, confirming to our goals related to on-time, on-budget and with the highest levels of customer satisfaction.

Responsibilities

• Study, analyze and understand business requirements in context to business intelligence.
  
  
• Build and optimize data pipelines using Python, Spark, and SQL to prepare data for analysis.
  
  
• Develop and implement machine learning models to identify patterns, anomalies, and opportunities for automation.
  
  
• Create interactive dashboards and visualizations using BI tools that communicate key insights effectively.
  
  
• Create data visualization and reporting solutions in collaboration with the service delivery team.
  
  
• Identify and track relevant metrics that provide meaningful business intelligence.
  
  
• Design and create dynamic online reports using SQL, XML, MS Power BI, and/or Qlik Sense.
  
  
• Partner as needed with the technical development team in the design of the database and data structures to optimize reporting of data.
  
  
• Spot key performance indicators with apt objectives.
  
  
• Analyze pervious and present data for better decision-making.
  
  Support data-driven decision making by presenting clear, actionable findings.
  
  
• Develop strong data documentation about algorithms, parameters and models.
  
  
• Provide a high-quality service and on time delivery of report sets for operational leadership.
  
  
• Maintain the primary portal that hosts operational metrics and KPIs.
• Implement, collate, and disseminate scorecards and standard reports for customers and projects.
  
  

Decision Making and Influence

• Will be required to make decisions on the best technical approach to implement communicated and/or documented requirements.
  
  
• Will use knowledge and skills to derive solutions that meet service delivery needs and expectations.
  
  

Essential

• Master’s degree in computer science, mathematics, statistics, programming, related degree or equivalent work experience.
  
  
• 6+ years advanced SQL, Python, Spark for large-scale data processing.
  
  
• 5+ years of data analytics and advanced data visualization tools using BI tools (Power BI, Tableau, Looker, etc.).
  
  
• Experience working with data from Snowflake Data Lake or similar cloud-based data platforms.
  
  
• Deep understanding of Jira or ServiceNow or Financial Force and SDLC process, metrics and measures.
  
  
• Demonstrated skill in building dashboards and visualizations using BI tools (Power BI, Tableau, Looker, etc.).
  
  
• Ability to communicate effectively to senior management teams.
  
  
• Able to provide succinct and accurate feedback regarding progress and outcomes.
  
  
• Ability to work under rapid timelines with changing priorities; remains calm under pressure and can handle multiple tasks at any one time.
  
  
• Knowledge of cloud computing platforms (AWS, Azure, GCP).
  
  Knowledge of deep learning frameworks like TensorFlow, Keras, or PyTorch.
  
  
• Understanding of data governance and data quality best practices.
  
  

We’d be thrilled to hear that you also have

• Ability to work across functions in a matrix organization.
  
  
• Experience working in cross-functional teams in fast-paced environments
• Familiarity with agile methodologies and collaborative development practices
• Shows creativity in presenting data insights through effective visualizations
• Maintains a continuous learning mindset, staying updated with emerging technologies and techniques in data science

Location

Location: Santiago, RM, Chile

Language

Language: Resumes must be submitted in English.

Advanced level of English required.

Ready to join the adventure?

Ready to join the adventure?

Apply now and be a part of Signant Health’s exciting journey!

#LI-IM1

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community.

Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Required Skill Profession

Operaciones Y Administración De Empresas