• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Chile Jobs Expertini

L2 Technical Support Engineer | Remote Position in Chile - 360Dialog


Job description

1 day ago Be among the first 25 applicants

This range is provided by 360Dialog.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About 360Dialog

360Dialog is at the forefront of performance‑driven communication in the WhatsApp Business ecosystem.

With over 40,000 clients worldwide, we empower businesses to leverage WhatsApp for scalable customer engagement and optimization through our powerful API solutions.

Your Role

As a Customer Support Level 2 Agent for LATAM , you will play a pivotal role in ensuring that our clients receive exceptional support and to troubleshoot more complex technical issues related to WhatsApp Business API and our products.

Your deep understanding of technical requirements and problem‑solving capabilities will be paramount in facilitating seamless communication between our clients and our support teams.

Responsibilities

  • Provide second‑level support to our customers using our internal tools and external platforms
  • Analyze, troubleshoot, and resolve advanced technical issues with our API and services
  • Collaborate with other support teams to triage and elevate issues as necessary
  • Document solutions and create knowledge‑base articles for internal reference
  • Communicate effectively with clients, ensuring transparency and satisfaction throughout the support process
  • Contribute to team efforts in achieving KPIs and SLAs

Requirements

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process.

This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

Your Profile

  • 5+ years in technical support or related roles
  • Seeking the next step in a tech support career

Hard Skills

  • Strong understanding of web technologies and APIs, especially RESTful APIs
  • Experience with helpdesk software (e.g., Intercom or similar) and multi‑channel support (email, chat, tickets)
  • Familiarity with logging and monitoring tools (e.g., Grafana or similar)
  • Hands‑on incident management experience, including escalation and resolution tracking
  • Bilingual in English and Spanish

Soft Skills

  • Analytical and solution‑oriented
  • Able to manage multiple tasks in a fast‑paced environment
  • Detail‑oriented with structured communication
  • Willingness to work weekend shifts on a rotating schedule
  • Strong customer communication skills, able to explain technical issues clearly

Bonus Skills

  • Experience with WhatsApp Business API or Meta Graph API
  • Knowledge of programming languages (e.g., JavaScript, Python)
  • People management experience
  • Additional language proficiency

Benefits

Here’s an opportunity to shape a whole new industry in Performance Messaging Solutions.

You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.

  • Join a dynamic, innovative team where you’ll collaborate with some of the brightest minds in tech
  • Enjoy daily opportunities to learn, grow, and push the boundaries of what’s possible
  • Work from anywhere in the world with full remote flexibility
  • Receive a competitive remuneration package that reflects your skills and experience

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at 360Dialog by 2x

Get notified about new Technical Support Engineer jobs in Chile .

#J-18808-Ljbffr

Required Skill Profession

Ingeniería Y Tecnología


  • Job Details

Related Jobs

360Dialog hiring L2 Technical Support Engineer | Remote Job in WorkFromHome, WorkFromHome, Chile
360Dialog
WorkFromHome, WorkFromHome, Chile
Alation hiring Technical Support Engineer Job in Santiago, Región Metropolitana de Santiago, Chile
Alation
Santiago, Región Metropolitana de Santiago, Chile
Alation hiring Technical Support Engineer Job in Santiago, Región Metropolitana de Santiago, Chile
Alation
Santiago, Región Metropolitana de Santiago, Chile
Invisible Expert Marketplace hiring Customer Support L2 Job in , , Chile, , , Chile, Chile
Invisible Expert Marketplace
, , Chile, , , Chile, Chile
Invisible Agency hiring Customer Support L2 Job in Santiago de Chile, Metropolitana, Chile
Invisible Agency
Santiago de Chile, Metropolitana, Chile
Metso Outotec hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso Outotec
Calama, Región de Antofagasta, Chile
Metso hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso
Calama, Región de Antofagasta, Chile
Metso hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso
Calama, Región de Antofagasta, Chile
Metso Corporation hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso Corporation
Calama, Región de Antofagasta, Chile
Metso Outotec hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso Outotec
Calama, Región de Antofagasta, Chile
Metso hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso
Calama, Región de Antofagasta, Chile
Metso Corporation hiring Sr. Engineer, Technical Support Job in Calama, Región de Antofagasta, Chile
Metso Corporation
Calama, Región de Antofagasta, Chile
Metso Corporation hiring Sr. Engineer, Technical Support Job in Calama, Provincia de El Loa, Chile
Metso Corporation
Calama, Provincia de El Loa, Chile
BYD Chile hiring BESS Technical Support Engineer Job in Providencia, Metropolitana, Chile
BYD Chile
Providencia, Metropolitana, Chile
Metso hiring Sr. Engineer, Technical Support Job in Calama, Antofagasta, Chile
Metso
Calama, Antofagasta, Chile
LearnWorlds hiring Technical Customer Support Representative (Remote, LATAM) Job in , , Chile, , , Chile, Chile
LearnWorlds
, , Chile, , , Chile, Chile
LearnWorlds hiring Technical Customer Support Representative (Remote, LATAM) Job in WorkFromHome, WorkFromHome, Chile
LearnWorlds
WorkFromHome, WorkFromHome, Chile
Michael Page hiring Technical Sales Support Engineer - Latin America Job in Santiago, Metropolitana de Santiago, Chile
Michael Page
Santiago, Metropolitana de Santiago, Chile
F. Hoffmann-La Roche AG hiring Technical Support Engineer (Región Bio Bio) Job in Concepcion, Biobío Region, Chile
F. Hoffmann-La Roche AG
Concepcion, Biobío Region, Chile
Roche hiring Technical Support Engineer (Región Bio Bio) Job in Los Ángeles, Región del Biobío, Chile
Roche
Los Ángeles, Región del Biobío, Chile
F. Hoffmann-La Roche AG hiring Technical Support Engineer (Región Bio Bio) Job in Concepcion, Biobío Region, Chile
F. Hoffmann-La Roche AG
Concepcion, Biobío Region, Chile
Roche hiring Technical Support Engineer (Región Bio Bio) Job in Los Ángeles, Región del Biobío, Chile
Roche
Los Ángeles, Región del Biobío, Chile
Michael Page hiring Technical Sales Support Engineer - Latin America Job in WorkFromHome, Metropolitana de Santiago, Chile
Michael Page
WorkFromHome, Metropolitana de Santiago, Chile
Michael Page hiring Technical Sales Support Engineer - Latin America Job in Santiago, Provincia de Santiago, Chile
Michael Page
Santiago, Provincia de Santiago, Chile
F. Hoffmann-La Roche AG hiring Technical Support Engineer (Región Bio Bio) Job in Concepción, Provincia de Concepción, Chile
F. Hoffmann-La Roche AG
Concepción, Provincia de Concepción, Chile
Mashreq Bank hiring Remote Technical Support Call Center Job – Hiring Immediately Job in , , Chile, , , Chile, Chile
Mashreq Bank
, , Chile, , , Chile, Chile
Nubox SpA hiring Technical Support Specialist Job in , Región Metropolitana de Santiago, Chile, Región Metropolitana de Santiago, Chile
Nubox SpA
, Región Metropolitana de Santiago, Chile, Región Metropolitana de Santiago, Chile
Nubox hiring Technical Support Specialist Job in , Región Metropolitana de Santiago, Chile, Región Metropolitana de Santiago, Chile
Nubox
, Región Metropolitana de Santiago, Chile, Región Metropolitana de Santiago, Chile

Unlock Your L2 Technical Potential: Insight & Career Growth Guide


Real-time L2 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Technical in , , Chile, Chile, highlighting market share and opportunities for professionals in L2 Technical roles.

288 Jobs in Chile
288
129 Jobs in , , Chile
129
Download L2 Technical Jobs Trends in , , Chile and Chile

Are You Looking for L2 Technical Support Engineer | Remote Job?

Great news! is currently hiring and seeking a L2 Technical Support Engineer | Remote to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at 360Dialog adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for L2 Technical Support Engineer | Remote Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chile. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Technical Support Engineer | Remote?

Key qualifications for L2 Technical Support Engineer | Remote typically include Ingeniería Y Tecnología and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L2 Technical Support Engineer | Remote?

To improve your chances of getting hired for L2 Technical Support Engineer | Remote, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L2 Technical Support Engineer | Remote Job Success

360Dialog interview tips for L2 Technical Support Engineer | Remote

Here are some tips to help you prepare for and ace your L2 Technical Support Engineer | Remote job interview:

Before the Interview:

Research: Learn about the 360Dialog's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Technical Support Engineer | Remote interview at 360Dialog, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the 360Dialog's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for L2 Technical Support Engineer | Remote Positions

Setting up job alerts for L2 Technical Support Engineer | Remote is easy with Chile Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!