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Jefe/a de Servicio al Cliente – ERP Odoo Job Opening In Cerro Navia – Now Hiring UnionX


Job description

Objetivo del Cargo

Liderar el área de atención al cliente asegurando una experiencia de servicio de excelencia, gestionando el equipo de postventa, reclamos y soporte, con foco en eficiencia operativa, fidelización de clientes y trazabilidad de procesos a través de la correcta implementación y uso del sistema ERP Odoo.

Responsabilidades Principales

·       Supervisar y coordinar al equipo de ejecutivos de atención al cliente.

·       Establecer y monitorear KPIs (tiempos de respuesta, satisfacción, NPS, etc.).

·       Diseñar y mejorar flujos de atención, postventa, garantías, devoluciones y cambios.

·       Integrar procesos de atención con logística, operaciones, ventas y contabilidad.

·       Administrar y configurar módulos Odoo: CRM, Helpdesk, Ventas y Logística.

·       Generar reportes y dashboards en Odoo para gestión y análisis de tickets.

·       Proponer automatizaciones en Odoo que mejoren la eficiencia del área.

·       Gestionar casos escalados y definir protocolos de resolución de reclamos.

·       Capacitar al equipo en atención multicanal (WhatsApp, correo, web, marketplaces).

·       Liderar iniciativas de mejora continua en base al feedback de clientes.

Requisitos del Cargo

·       Título profesional en Ingeniería Comercial, Administración de Empresas, Ingeniería Industrial o afín.

·       Al menos 3 años de experiencia en atención al cliente o postventa.

·       Mínimo 2 años liderando equipos de servicio o postventa.

·       Manejo avanzado de Odoo ERP (excluyente), idealmente módulos Helpdesk, Ventas, CRM y Stock.

·       Deseable experiencia en empresas de eCommerce, retail o distribución.

Habilidades Clave

·       Alta orientación al cliente y capacidad resolutiva.

·       Liderazgo, comunicación efectiva y gestión de equipos.

·       Capacidad analítica y toma de decisiones basada en KPIs.

·       Conocimiento integral de procesos operativos y postventa.

·       Autonomía, proactividad y mentalidad de mejora continua.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Jefe a Potential: Insight & Career Growth Guide


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Are You Looking for Jefe/a de Servicio al Cliente – ERP Odoo Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UnionX adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

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UnionX interview tips for Jefe/a de Servicio al Cliente – ERP Odoo

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Before the Interview:

Research: Learn about the UnionX's mission, values, products, and the specific job requirements and get further information about

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Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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