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Urgent! Jefe de Operaciones y Servicios TI Job Opening In Las Condes – Now Hiring VeData Group

Jefe de Operaciones y Servicios TI



Job description

Objetivo Principal del Cargo

Liderar, planificar y asegurar la operación continua, eficiente y segura de la operación de los clientes de la empresa, garantizando la disponibilidad de servicios, soporte a usuarios y cumplimiento de estándares de calidad y seguridad informática.

Tareas Específicas del Cargo

  • Liderar, planificar y supervisar las operaciones diarias del área de TI, asegurando la eficiencia y continuidad de los servicios.

  • Coordinar y dirigir al equipo de soporte técnico y mesa de ayuda, garantizando el cumplimiento de los SLA.

  • Implementar y velar por las mejores prácticas de ITIL, ITSM, DevOps y políticas de ciberseguridad.

  • Gestionar contratos, proveedores y servicios tecnológicos, optimizando costos y calidad.

  • Administrar infraestructura on-premise y cloud (Azure, AWS, Google Cloud).

  • Definir indicadores de gestión (KPI) y reportar periódicamente a la gerencia sobre el estado de la operación.

  • Participar en proyectos de mejora continua, evaluación de nuevas tecnologías y gestión de riesgos.

  • Trabajar de la mano con el equipo técnico, poniéndose la camiseta cuando sea necesario para resolver incidentes y sacar adelante proyectos críticos.

Requisitos del Cargo

  • Título profesional en Ingeniería en Informática, Sistemas, Telecomunicaciones o carrera afín.

  • Experiencia mínima de
    3 años en operaciones TI
    , con al menos
    1 año en roles de liderazgo
    .

  • Conocimientos sólidos en hardware, software, servidores, sistemas operativos
    Linux y Windows
    , redes, comunicaciones y bases de datos.

  • Experiencia en implementación de
    buenas prácticas de TI
    (ITIL, ITSM) y en ciberseguridad.

  • Experiencia gestionando equipos de soporte en terreno y mesas de ayuda.

  • Habilidades de liderazgo, comunicación efectiva y empatía con clientes.

  • Capacidad de trabajar bajo presión, priorizar incidentes y asegurar la continuidad operacional.

Lo que valoramos especialmente

  • Espíritu de servicio y orientación al cliente.

  • Capacidad de empatizar y generar confianza con los equipos y con los clientes.

  • Actitud proactiva, resolutiva y con foco en la mejora continua.

Si te interesa este desafío y cumples con el perfil, postula y conversemos

Enviar CV y pretensiones de renta


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