Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Jefe de operaciones reemplazo licencia pre y post natal.
Chile Jobs Expertini

Urgent! Jefe de operaciones reemplazo licencia pre y post natal Job Opening In Santiago – Now Hiring Touch Latam

Jefe de operaciones reemplazo licencia pre y post natal



Job description

Propósito del cargo

Liderar la operación del Front Office de atención al cliente (call center, chat, ingreso de solicitudes) asegurando una atención oportuna, empática y resolutiva en el primer contacto.

Además, gestionar el ciclo de mejora continua en Customer Care mediante análisis de causa raíz, revisión de procesos y colaboración con las áreas de formación.

Responsabilidades principales

  • Gestión de Front Office
  • Supervisar la operación diaria del call center y canales digitales de atención (chat e email contacto).

  • Asegurar cumplimiento de indicadores de atención (TMO, NDS, NDA) y experiencia de cliente en primer contacto (FCR).

  • Coordinar con equipos resolutores el cumplimiento de los SLA y la correcta gestión en la resolución de los casos.

  • Monitorear KPIs de productividad, tiempos de respuesta, satisfacción y tipificación.

  • Liderar mesas de trabajo y sesiones de auditoría de atención a clientes para analizar oportunidades de mejora.

  • Gestión de Mejora Continua: Analizar causas raíz de reclamos recurrentes y fricciones en el proceso de atención.

  • Proponer y liderar mejoras operativas y de experiencia en coordinación con Back Office y Sistemas.

  • Participar en el diseño de nuevos procesos y herramientas de atención al cliente.

  • Documentar flujos, protocolos y desviaciones detectadas.

  • Activar auditorías de procesos y capacitaciones correctivas.

Requisitos del cargo

Formación: Profesional de carreras como Ingeniería Comercial, Administración, Psicología Organizacional o afines.

Experiencia

  • Mínimo 2 años liderando equipos de atención al cliente o SAC.

  • Experiencia en contact center, mejora continua, diseño de procesos o CX.

  • Deseable experiencia en empresas de retail, consumo masivo o servicios.

Conocimientos Técnicos

  • Manejo de plataformas CRM y trazabilidad (Salesforce u otras).

  • Metodologías de mejora continua (Ishikawa, PDCA, 5 porqués, Lean).

  • Excel intermedio/avanzado y herramientas de reportería.

Competencias Claves

  • Liderazgo operativo y colaborativo
  • Pensamiento analítico
  • Orientación a resultados y al cliente
  • Comunicación efectiva
  • Capacidad de adaptación y mejora continua

#J-18808-Ljbffr


Required Skill Profession

Operaciones Y Administración De Empresas



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Jefe de Potential: Insight & Career Growth Guide


  • Real-time Jefe de Jobs Trends in Santiago, Chile (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Jefe de in Santiago, Chile using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44911 jobs in Chile and 10058 jobs in Santiago. This comprehensive analysis highlights market share and opportunities for professionals in Jefe de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Jefe de operaciones reemplazo licencia pre y post natal Job?

    Great news! is currently hiring and seeking a Jefe de operaciones reemplazo licencia pre y post natal to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Touch Latam adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Chile laws and regulations
  • What Is the Average Salary Range for Jefe de operaciones reemplazo licencia pre y post natal Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Santiago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Jefe de operaciones reemplazo licencia pre y post natal?

    Key qualifications for Jefe de operaciones reemplazo licencia pre y post natal typically include Operaciones Y Administración De Empresas and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Jefe de operaciones reemplazo licencia pre y post natal?

    To improve your chances of getting hired for Jefe de operaciones reemplazo licencia pre y post natal, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Jefe de operaciones reemplazo licencia pre y post natal Job Success
    Touch Latam interview tips for Jefe de operaciones reemplazo licencia pre y post natal

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Touch Latam's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Jefe de operaciones reemplazo licencia pre y post natal interview at Touch Latam, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Touch Latam's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Jefe de operaciones reemplazo licencia pre y post natal Positions

    Setting up job alerts for Jefe de operaciones reemplazo licencia pre y post natal is easy with Chile Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!