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Urgent! Jefe de Customer Experience Job Opening In Las Condes – Now Hiring AFP PlanVital

Jefe de Customer Experience



Job description

* Descripción empresa: Somos una Administradora de Fondos De Pensiones con más de 40 años de trayectoria, y reconocida como una de las mejores empresas para trabajar, según sello Top Employer 2025.
Contamos con el sólido respaldo internacional del Grupo Generali, y buscamos personas que día a día trabajen por entregar el mejor servicio a nuestros clientes, valorando la innovación, simplificación y el toque humano en todas las actividades que realizamos.
¿Te animas a ser parte del equipo de AFP PlanVital?
* Misión del cargo: Desarrollar y ejecutar la estrategia de Experiencia de Clientes definida por el Grupo Generali y la Gerencia de Experiencia de Clientes.
* Funciones del cargo: Principales Funciones:
- Lidera el programa Customer Centricity, coordinando áreas y promoviendo actividades para fortalecer la cultura centrada en el cliente.
- Gestiona la mejora continua en procesos de atención mediante NPS y estudios, asegurando una experiencia satisfactoria.
- Supervisa estudios de satisfacción de marca y coordina planes de acción con áreas involucradas para cerrar brechas detectadas.
- Diseña y actualiza Customer Journeys, aplicando reingeniería y mejoras para lograr experiencias memorables.
- Atiende requerimientos de Riesgo, Auditoría y Superintendencia, asegurando respuestas oportunas y cumplimiento normativo.
- Genera indicadores de experiencia que visibilizan percepción, lealtad y valor del cliente para maximizar su permanencia.
- Realiza otras funciones asignadas por la jefatura para cumplir objetivos del área.
* Requisitos: -Deseable título en Ing.

Civil Industrial, Ing.

Civil en Computación, Economía o carrera afín.
-Deseable alguna certificación en temas relacionados con Experiencia de Clientes.
-Deseable Inglés Intermedio Avanzado.
* Condiciones oferta: * Descripción proceso de selección: El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.
Para postular solo necesitas:
1.

Postular a la oferta
2.

Revisar tu email
3.

Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas
Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.


Required Skill Profession

Top Executives



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    Unlock Your Jefe de Potential: Insight & Career Growth Guide


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    AFP PlanVital interview tips for Jefe de Customer Experience

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