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Urgent! Jefe de Continuidad Operacional y Gestiones TI Job Opening In Las Condes – Now Hiring Confidencial

Jefe de Continuidad Operacional y Gestiones TI



Job description

* Misión del cargo: Gestiona servicios y operaciones TI con foco en automatización, mejora continua y cumplimiento de estándares y normativas.
* Funciones del cargo: Principales Funciones
- Participar como Problem Manager, evaluando incidentes y promoviendo acciones preventivas junto al comité de problemas.
- Evaluar desempeño de proveedores, negociar contratos y fomentar la colaboración entre TI y otras áreas.
- Mantener comunicación efectiva con stakeholders y asegurar el registro adecuado de problemas en la herramienta correspondiente.
- Liderar equipos de soporte, operaciones y servicios TI, definiendo funciones y planes de formación.
- Elaborar reportes ejecutivos con análisis de gestión operativa, mesa de ayuda y sistemas, para impulsar mejoras.
- Coordinar la gestión de incidentes, problemas y cambios, asegurando el correcto paso a producción.
- Supervisar la implementación del proceso de gestión de problemas y generar reportes de seguimiento.
- Facilitar la resolución de problemas críticos, escalando cuando sea necesario a niveles superiores.
- Monitorear y reportar cumplimiento de SLA mediante revisión de KPI, asegurando tiempos de respuesta adecuados.
- Revisar periódicamente el proceso de gestión de problemas y coordinar reuniones con áreas clave para identificar mejoras.
- Asegurar la documentación y actualización de la CMDB, manteniendo el inventario de activos computacionales al día.
- Supervisar el ciclo de vida de servicios TI, gestionando incidentes y soluciones con proveedores para minimizar impactos.
- Liderar equipos de continuidad operacional, mesa de ayuda y mejora continua, promoviendo prácticas ITIL.
- Mantener actualizado el catálogo de servicios TI para informar a los usuarios sobre los requerimientos gestionados.
- Priorizar y clasificar problemas TI, involucrando contrapartes cuando se requiera un análisis más profundo.
- Ejecutar otras tareas asignadas por la jefatura para cumplir los objetivos del área.
* Requisitos: -Ideal Ingeniero Informática, Ingeniero en Sistemas, Civil Industrial o carrera afín
-Experiencia liderando equipos de Continuidad Operacional y/o Mesa Ayuda.
-Especialización ideal en COBIT e ITIL
* Condiciones oferta: * Descripción proceso de selección: El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.
Para postular solo necesitas:
1.

Postular a la oferta
2.

Revisar tu email
3.

Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas
Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.


Required Skill Profession

Computer Occupations



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