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Intern, Customer Support Engineer Job Opening In Santiago Province – Now Hiring ServiceRocket


Job description

G'day!
We are 🚀, a global tech-enabled services company headquartered in Palo Alto, California.

Our purpose is to be the single most reliable partner in the acceleration of your growth.

At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 
- We're recognized for our innovation, impact, and outstanding customer support, even earning the 2024–2025 for Co-Selling Excellence award.

Visit our to learn more and become a part of our Rocketeer Nation.

We are seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago.

This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems.

You will be working in both cloud and data center environments.

You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.

What you’ll be doing 💪

- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Become an encyclopedia of knowledge about relevant products and their capabilities and common application
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others

What you’ll bring to the table 🧑‍💻

- Currently pursuing a degree in Information Technology, Computer Science, or similar.
- Strong data analysis, critical thinking, and problem-solving skills
- Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified)

Your leaders 🤟

Our Maipucino superstar, Gon, has worn many hats over the years, and he is now our Director of Operations.

With a focus on increasing efficiency and mentoring others, he is a great role model to learn from.

Together with your Manager, Renzo, they will enable you to support our customers while you reach new heights #WeGotYourBack

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Intern Customer Potential: Insight & Career Growth Guide


Real-time Intern Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Intern Customer in Santiago Province, Chile, highlighting market share and opportunities for professionals in Intern Customer roles.

1510 Jobs in Chile
1510
240 Jobs in Santiago Province
240
Download Intern Customer Jobs Trends in Santiago Province and Chile

Are You Looking for Intern, Customer Support Engineer Job?

Great news! is currently hiring and seeking a Intern, Customer Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceRocket adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Intern, Customer Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santiago Province. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Intern, Customer Support Engineer?

Key qualifications for Intern, Customer Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Intern, Customer Support Engineer?

To improve your chances of getting hired for Intern, Customer Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Intern, Customer Support Engineer Job Success

ServiceRocket interview tips for Intern, Customer Support Engineer

Here are some tips to help you prepare for and ace your Intern, Customer Support Engineer job interview:

Before the Interview:

Research: Learn about the ServiceRocket's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Intern, Customer Support Engineer interview at ServiceRocket, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceRocket's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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