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Urgent! Intern, Customer Support Engineer Job Opening In Santiago Province – Now Hiring ServiceRocket

Intern, Customer Support Engineer



Job description

G'day!
We are 🚀, a global tech-enabled services company headquartered in Palo Alto, California.

Our purpose is to be the single most reliable partner in the acceleration of your growth.

At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 
- We're recognized for our innovation, impact, and outstanding customer support, even earning the 2024–2025 for Co-Selling Excellence award.

Visit our to learn more and become a part of our Rocketeer Nation.

We are seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago.

This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems.

You will be working in both cloud and data center environments.

You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.

What you’ll be doing 💪

- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Become an encyclopedia of knowledge about relevant products and their capabilities and common application
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others

What you’ll bring to the table 🧑‍💻

- Currently pursuing a degree in Information Technology, Computer Science, or similar.
- Strong data analysis, critical thinking, and problem-solving skills
- Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified)

Your leaders 🤟

Our Maipucino superstar, Gon, has worn many hats over the years, and he is now our Director of Operations.

With a focus on increasing efficiency and mentoring others, he is a great role model to learn from.

Together with your Manager, Renzo, they will enable you to support our customers while you reach new heights #WeGotYourBack


Required Skill Profession

Computer Occupations



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    Unlock Your Intern Customer Potential: Insight & Career Growth Guide


  • Real-time Intern Customer Jobs Trends in Santiago Province, Chile (Graphical Representation)

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  • Are You Looking for Intern, Customer Support Engineer Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceRocket adheres to the cultural norms as outlined by Expertini.

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    • 7. Obeying Chile laws and regulations
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    ServiceRocket interview tips for Intern, Customer Support Engineer

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    • Other Openings
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    Final Thought:

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