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Urgent! Ingeniero/a de Soporte en Networking L1 Job Opening In Santiago Province – Now Hiring NTT

Ingeniero/a de Soporte en Networking L1



Job description

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

🚀 ¡Sé parte de NTT DATA y transforma el futuro!

NTT DATA es una multinacional japonesa con presencia en más de 50 países, reconocida por su innovación tecnológica, excelencia operativa y compromiso con la sociedad.

Formamos parte del grupo NTT uno de los mayores conglomerados tecnológicos del mundo.

Somos reconocidos por nuestra excelencia técnica, innovación constante y nuestro compromiso con la sociedad.

Nos enorgullece haber sido reconocidos como el 3er mejor lugar para trabajar en Chile (GPTW 2024-2025).

Buscamos personas curiosas, comprometidas y apasionadas por la tecnología.

Únete a un equipo diverso, colaborativo y con un fuerte propósito: crear un impacto real en nuestros clientes y en el mundo.

🛠 ¿Cuál será tu impacto?

Estamos en la búsqueda de un Ingeniero de Soporte en Networking (Nivel 1).

Este rol será clave para asegurar la continuidad operativa de la infraestructura de TI, aportando en la detección proactiva, análisis inicial y resolución de incidentes en áreas como redes, seguridad y wireless, garantizando el cumplimiento de los SLA.

🎯 Principales responsabilidades

  • Gestionar solicitudes ABM/MACD: altas, bajas, modificaciones y cambios en componentes tecnológicos.

  • Registrar y clasificar tickets en ServiceNow, diagnosticar fallas iniciales y escalar incidentes complejos con documentación clara.

  • Ejecutar tareas técnicas en terreno: verificar conectividad, revisar cableado y brindar soporte físico a equipos de red.

  • Asegurar el cumplimiento de SLA, priorizar incidentes críticos y comunicar avances al cliente.

  • Documentar procedimientos, soluciones y hallazgos; participar en RCA y proponer mejoras de procesos.

  • Realizar troubleshooting de primer nivel: pruebas básicas, análisis de logs y aplicación de soluciones temporales.

  • Elaborar informes técnicos sobre disponibilidad, desempeño y métricas de plataformas y servicios.

  • 🧠 ¿Qué buscamos?

    Requisitos excluyentes:

  • Formación técnica o profesional en Telecomunicaciones, Redes, Sistemas, Electrónica o carrera afín.

  • Mínimo 2 años de experiencia en roles similares.

  • Disponibilidad para trabajar en turnos 24x7

  • Requisitos deseables:

  • Certificación en Fortinet, CCNA R&S o en curso

  • Conocimientos de Cisco Wireless, R&S, Multimarca y Fortinet SDWAN

  • 🌍 Modalidad de trabajo

    Híbrida – Santiago, Región Metropolitana.

    🎁 Beneficios que marcan la diferencia

    En NTT DATA creemos que el trabajo debe ir de la mano con tu bienestar.

    Por eso, desde tu primer día contarás con beneficios diseñados para apoyar tu calidad de vida, tu desarrollo profesional y el equilibrio entre lo personal y laboral.

    Algunos de nuestros beneficios más destacados:

  • 🎉Día libre por tu cumpleaños (¡y medio día por el de tus hijos!).

  • 🧠Acceso gratuito a plataformas de aprendizaje como Skillsoft y Pink Elephant.

  • 💸Aguinaldos: para Fiestas Patrias y Navidad.

  • 🩺Seguro de salud complementario 100% financiado para ti y tu familia directa.

  • 🧘‍♀️Masajes en oficina dos veces al mes + webinars de bienestar.

  • 👶Postnatal parental de 6 semanas para madres, padres biológicos, adoptivos o sustitutos.

  • 🎓Becas de postgrado

  • ¡Y muchos más!

    Porque tu bienestar, tu familia y tu desarrollo profesional nos importan.

    🌈 Diversidad, Equidad e Inclusión

    En NTT DATA promovemos una cultura de respeto, equidad y oportunidades para todos.

    Valoramos la diversidad como motor de innovación y crecimiento.

    Nos comprometemos a mantener un ambiente libre de discriminación y acoso.

    ✨ ¿Quieres hacer la diferencia?

    Si te apasiona la tecnología, te motiva el trabajo en equipo y quieres ser parte de una empresa global con impacto local, ¡postula y crece con nosotros!

    Haz clic en Postular y comienza tu viaje en NTT DATA.

    Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Join our growing global team and accelerate your career with us.

    Apply today.

    Third parties fraudulently posing as NTT DATA recruiters


    Required Skill Profession

    Computer Occupations



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