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Urgent! Ing. Soporte TI N4 Job Opening In Santiago de Chile – Now Hiring Confidential

Ing. Soporte TI N4



Job description

En XMS Talentos nos encontramos en la búsqueda de profesionales para cubrir una vacante de Ing.

de Soporte TI N4 (Infraestructura Microsoft) para importante cliente del rubro informático.

Condiciones:

  • Modalidad Híbrida (Mayormente remota, 90% remota y 10% presencial)
  • Contrato inicial por tres meses, luego indefinido según desempeño
  • Horario laboral de 09:00 a 18:00 hrs (1 hora de colación)
  • Inicio Octubre del 2025

Perfil:

  • Experiencia de +5 años en tecnologías Microsoft
  • Profesional titulado de ing.

    en informática o carreras afines
  • Certificaciones Microsoft

Herramientas necesarias:

  • Windows Server 2012 o superior
  • Microsoft Active Directory
  • Microsoft Azure
  • Microsoft Office 365
  • System Center
  • SQL Server
  • Exchange Server

Funciones:

  • Recepcionar el requerimiento del cliente ya sea vía telefónica, correo electrónico o a través del portal de requerimientos de XMS Soporte.

  • Reunir toda la información del cliente y determinar la incidencia mediante el análisis de los síntomas y la determinación del problema.

  • Atender consultas del cliente con respecto a la herramienta Microsoft con problemas.

  • Visitar al cliente en los casos que corresponda.

  • Registrar y administrar en el sistema interno (XRM) las solicitudes de soporte
  • Diseñar manual de soporte técnico especificando procedimientos e información en caso de ayuda con los equipos y/o de sistemas.

  • Entregar asistencia técnica de calidad que será evaluada permanentemente por los clientes en post de mejorar el servicio.

  • Generar informes específicos o reportes en caso de que los clientes lo soliciten
  • Reportar las actividades diarias en el sistema de reporte de horas
  • Levantar casos con la marca (Microsoft) en caso de que se requiera
  • Mantener las certificaciones Microsoft vigentes trimestralmente.

Habilidades requeridas:

  • Capacidad de relacionarse con clientes
  • Capacidad de administrar y configurar una plataforma de redes e infraestructura on premisse o en Azure de Microsoft
  • Capacidad de solucionar problemas básicos
  • Capacidad de escalar problemas complejos
  • Disponibilidad para realizar turnos 7x24 semanales
  • Disponibilidad 7x24 al teléfono

Certificaciones deseables:

  • Microsoft 365 Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Administrador asociado de mensajería
  • Microsoft 365 Certified: Security Administrator Associate
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Microsoft 365 Certified: Security, Compliance and identity Fundamentals
  • MSCA Windows Server 2016 o superior

Tipo de puesto: Tiempo completo

Sueldo: $ $ al mes


Required Skill Profession

Other General



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