Hosting Operations Manager

About The Role
Are you passionate about building high-performing hosting environments and leading operational excellence?

Join our team as a
Hosting Operations Manager
where you'll play a key role in delivering reliable and secure cloud-based solutions to clients around the world.

Based in
Santiago, Chile
, this leadership role is ideal for someone who thrives in fast-paced, collaborative environments and enjoys driving service improvement and team growth.

At InterSystems, we value innovation, inclusion, and a strong sense of community.

What You'll Do
Team Leadership & Operations Oversight

• Lead a collaborative team managing networks, systems, monitoring tools, and service delivery.
  
  
• Support and develop team members through coaching, mentoring, and performance feedback.
  
  
• Oversee and maintain 24x7 on-call schedules and support matrices for client environments.
  
  

Service Management & Continuous Improvement

• Monitor hosting services to ensure availability, performance, and capacity, meeting or exceeding SLAs.
• Maintain operational readiness, including documentation and knowledge transfer for hosted solutions.
  
  
• Identify opportunities for service automation and implement improvements aligned with strategy.
  
  

Stakeholder Engagement & Collaboration

• Act as a trusted advisor to customers and internal stakeholders regarding hosted and managed services.
  
  
• Collaborate with architecture and delivery teams to ensure production readiness of new solutions.
  
  
• Support technical responses in RFPs/RFIs, including pricing and solution sizing.
  
  

Financial & Vendor Management

• Manage hosting-related budgets, cost models, and vendor relationships.
  
  
• Lead contract negotiations and ensure cost efficiency in vendor services.
  
  

What You'll Bring

• Proven experience managing cloud or hosted services (e.g. SaaS) in a commercial or enterprise environment.
  
  
• Strong leadership experience with 24x7 operational teams focused on uptime, reliability, and security.
  
  
• Familiarity with infrastructure monitoring tools and automation technologies.
  
  
• Effective communication, stakeholder management, and vendor negotiation skills.
  
  

Not sure if you meet every requirement?

We still encourage you to apply.

We believe diverse experiences lead to stronger teams, and we'd love to hear how your background could make a difference here.


Location
This position is based in
Ciudad Empresarial, Huechuraba
– Región Metropolitana, Chile.

We offer flexibility where possible, while ensuring availability to support a global 24x7 team.


Why Join Us?

• A supportive and inclusive workplace culture
• Opportunities for ongoing training and professional development
• Work on impactful projects that support global clients
• Competitive compensation and benefits
• A chance to lead innovation in cloud operations and hosting infrastructure

About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries.

Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways.

Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world.

Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.

For more information, please visit
.