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Help Desk Engineer (Level 1) Job Opening In Santiago – Now Hiring Net Tech International


Job description

Are you passionate about solving problems and making technology work for people?

Do you thrive in a fast-paced environment where two days are not the same?

We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.

As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors.

If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!

What You’ll Do:

  • Be the first point of contact for customers needing technical support via phone or remote access
  • Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking
  • Install, reinstall, and configure:
    • Windows desktop and server operating systems
    • Microsoft Office and Office 365 tools
    • Printers, monitors, routers, switches, wireless access points, and firewalls
  • Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures
  • Collaborate with internal teams and vendors to resolve client requests and maintain system performance

What You Bring:

  • +2 years of experience in IT support (preferably in a Managed Service Provider environment)
  • Hands-on knowledge of:
    • Windows operating systems (desktop & server)
    • Office 365 and Microsoft Office Suite
    • Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions
    • Network printer setup and basic networking concepts
  • Familiarity with ticketing systems — ConnectWise experience is a plus
  • Strong English communication skills — written and verbal
  • Ability to explain technical concepts to non-technical users with patience and clarity
  • A collaborative spirit, a proactive mindset, and a desire to grow in the IT field

What We’re Looking For:

  • Fluent English speaker — required
  • Customer-first attitude with a genuine interest in helping people
  • Strong troubleshooting and critical thinking skills
  • Highly organized and detail-oriented
  • Eager to learn and stay current on new technologies
  • Team player who is adaptable, dependable, and ready to grow

Perks & Benefits:

  • DR Law Benefits
  • Equipment Provided
  • Flexible schedule
  • Friendly, collaborative team culture, team activities
  • Opportunities for training, mentorship, and professional development
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Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Santiago, Chile, highlighting market share and opportunities for professionals in Help Desk roles.

38 Jobs in Chile
38
25 Jobs in Santiago
25
Download Help Desk Jobs Trends in Santiago and Chile

Are You Looking for Help Desk Engineer (Level 1) Job?

Great news! is currently hiring and seeking a Help Desk Engineer (Level 1) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Net Tech International adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Help Desk Engineer (Level 1) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Santiago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Engineer (Level 1)?

Key qualifications for Help Desk Engineer (Level 1) typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk Engineer (Level 1)?

To improve your chances of getting hired for Help Desk Engineer (Level 1), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Engineer (Level 1) Job Success

Net Tech International interview tips for Help Desk Engineer (Level 1)

Here are some tips to help you prepare for and ace your Help Desk Engineer (Level 1) job interview:

Before the Interview:

Research: Learn about the Net Tech International's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Engineer (Level 1) interview at Net Tech International, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Net Tech International's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Help Desk Engineer (Level 1) Positions

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