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Urgent! Help Desk Engineer (Level 1) Job Opening In Santiago – Now Hiring Net Tech International

Help Desk Engineer (Level 1)



Job description

Are you passionate about solving problems and making technology work for people?

Do you thrive in a fast-paced environment where two days are not the same?

We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.

As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors.

If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!

What You’ll Do:

  • Be the first point of contact for customers needing technical support via phone or remote access
  • Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking
  • Install, reinstall, and configure:
    • Windows desktop and server operating systems
    • Microsoft Office and Office 365 tools
    • Printers, monitors, routers, switches, wireless access points, and firewalls
  • Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures
  • Collaborate with internal teams and vendors to resolve client requests and maintain system performance

What You Bring:

  • +2 years of experience in IT support (preferably in a Managed Service Provider environment)
  • Hands-on knowledge of:
    • Windows operating systems (desktop & server)
    • Office 365 and Microsoft Office Suite
    • Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions
    • Network printer setup and basic networking concepts
  • Familiarity with ticketing systems — ConnectWise experience is a plus
  • Strong English communication skills — written and verbal
  • Ability to explain technical concepts to non-technical users with patience and clarity
  • A collaborative spirit, a proactive mindset, and a desire to grow in the IT field

What We’re Looking For:

  • Fluent English speaker — required
  • Customer-first attitude with a genuine interest in helping people
  • Strong troubleshooting and critical thinking skills
  • Highly organized and detail-oriented
  • Eager to learn and stay current on new technologies
  • Team player who is adaptable, dependable, and ready to grow

Perks & Benefits:

  • DR Law Benefits
  • Equipment Provided
  • Flexible schedule
  • Friendly, collaborative team culture, team activities
  • Opportunities for training, mentorship, and professional development
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Required Skill Profession

Instalación Mantenimiento Reparación



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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