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Urgent! Especialista Azure Virtual Desktop Job Opening In Santiago de Chile – Now Hiring TecSystems

Especialista Azure Virtual Desktop



Job description

En
TecSystems

estamos en busca de un profesional

Especialista AZURE VIRTUAL DESKTOP (Soporte N2)

Para unirse a nuestro equipo de expertos.

MISIÓN DEL CARGO

El Especialista en Azure Virtual Desktop (AVD) para soporte nivel 2 tiene como misión principal proporcionar soporte técnico avanzado y resolución de incidencias en entornos de virtualización basados en AVD, asegurando la continuidad operativa, optimizando el rendimiento de los sistemas virtuales y garantizando una experiencia de usuario fluida.

Este rol incluye la gestión de integraciones con otras plataformas de virtualización, como Citrix, y busca minimizar tiempos de inactividad, mejorar la eficiencia operativa y contribuir a la optimización y mejora continua de la infraestructura de TI en la nube de Microsoft Azure.

CONDICIONES

  • Horario: Lunes a viernes de 9:00 - 18:00 horas
  • Incluye un TAD de 7 días al mes, opera después del horario laboral, 18:01 PM a 08:59 AM.

  • Híbrido Oficina/Remoto: 1 ó 2 días a la semana presencial
  • Oficinas en Santiago Centro (cercano a Metro)

FUNCIONES

  • Administrar y mantener entornos de
    Azure Virtual Desktop (AVD)
    , incluyendo host pools, workspaces, application groups y perfiles de usuario mediante
    FSLogix
    .

  • Proporcionar soporte técnico avanzado (nivel 2) para incidentes en
    AVD y Citrix
    , incluyendo diagnóstico, resolución y escalamiento de problemas complejos en entornos de nube de
    Microsoft Azure
    .

  • Configurar, implementar y mantener integraciones entre
    AVD y Citrix Virtual Apps & Desktops (CVAD)
    , asegurando compatibilidad, seguridad y rendimiento óptimo de los entornos híbridos.

  • Monitorear y optimizar el rendimiento de los entornos AVD y Citrix con herramientas como
    Azure Monitor, Log Analytics, Citrix Director y Microsoft Endpoint Manager
    .

  • Ejecutar actualizaciones, parches, migraciones y cambios en la arquitectura de AVD y Citrix, asegurando mínima interrupción a los usuarios finales.

  • Analizar logs, métricas y reportes para detectar problemas recurrentes, proponer mejoras de configuración y optimizar la experiencia del usuario.

  • Colaborar con equipos de soporte de nivel 1 y 3, documentando procedimientos y soluciones en bases de conocimiento internas.

  • Capacitar a usuarios finales y personal de soporte junior en el uso y resolución de incidencias en
    AVD y Citrix
    .

  • Participar en auditorías de seguridad y cumplimiento, aplicando las mejores prácticas de
    Microsoft Azure, AVD y Citrix
    , incluyendo control de acceso y políticas de seguridad.

  • Mantenerse actualizado con las últimas funcionalidades de
    AVD, Citrix y servicios relacionados en Microsoft Azure
    , evaluando nuevas herramientas y mejoras que aporten valor al entorno corporativo.

REQUISITOS

Formación:

Título de Ingeniero en Sistemas, Informática o carrera afín.

Experiencia:

Mínimo 3-5 años de experiencia en soporte técnico de entornos de virtualización, con enfoque en Azure Virtual Desktop.

Conocimientos Técnicos

  • Sólido conocimiento de
    Azure Virtual Desktop (AVD)

: host pools, workspaces, application groups, perfiles de usuario con FSLogix, escalado y gestión de imágenes.
- Experiencia en administración de
Azure

: Active Directory, roles y permisos, redes virtuales, almacenamiento, monitorización y seguridad en entornos de nube.
- Familiaridad con herramientas de monitorización como
Azure Monitor, Log Analytics, Microsoft Endpoint Manager

, y scripting con
PowerShell

para automatización de tareas.

Certificaciones (No Excluyentes)

: Idealmente, certificaciones como:

  • Microsoft Certified:
    Azure Virtual Desktop Specialty (AZ-140)
  • Microsoft Certified:
    Azure Administrator (AZ-104)

Habilidades Blandas

  • Capacidad para trabajar bajo presión,
  • resolución de problemas analítica,
  • comunicación efectiva en equipo y con clientes,
  • y orientación al servicio.

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