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Urgent! Ejecutivo Call Center ParTime hibrido Job Opening In Quilicura – Now Hiring Pawal

Ejecutivo Call Center ParTime hibrido



Job description

Descripción empresa:
Allendes Hermanos, es una sociedad conformada por Patricio Allendes Ramírez, Nelson Allendes Ramírez y Patricio Allendes Orellana los dos primeros en el año 1975, comenzaron en una sociedad que estaba dedicada a la venta de frutos del país.

Es ahí donde nace la Sociedad Allendes Hermanos, ya en 1978 se formaliza la empresa.

Luego en el año 1982 se integra don Patricio Allendes Orellana vislumbrando el cambio que tendría en nuestro país el cuidado que las personas entregan a sus animales, tanto en el aspecto físico como la alimentación, sin dejar de lado la venta de legumbres, granos y cereales.

Se da inicio entonces a una nueva etapa en Allendes la venta de Alimento para Mascotas es así como a través

del tiempo la empresa, debido a la constante innovación, ha logrado consolidarse como el mayor distribuidor del mercado en el país con cobertura desde Arica hasta la isla de Chiloé.

Hoy somos un holding y sumamos la tienda retail Pawal , Clinica Social Vet y Extruder

Misión del cargo:
Ser el primer punto de contacto con los tutores de mascotas, brindando una experiencia de atención cálida, experta y resolutiva.

Funciones del cargo:

  • Atender llamadas, mensajes y correos de clientes, entregando respuestas rápidas y eficientes.

  • Guiar a los tutores en la selección de productos y servicios para sus mascotas.

  • Registrar y hacer seguimiento a solicitudes, reclamos, devoluciones o despachos.

  • Apoyar campañas comerciales y de fidelización, reforzando promociones y productos destacados.

  • Derivar casos complejos al área correspondiente.

  • Cumplir indicadores de satisfacción, tiempos de respuesta y resolución en primer contacto.

  • Usar lenguaje ad hoc a la marca: cercano, claro y amable.

Requisitos:
Experiencia en call center

Excel Nivel Usuario

Buena diccion

Conocimientos de alimentos para mascotas (deseable)

Amante de los animales

Conocimiento CRM o algun Erp

Condiciones oferta:Beneficios:

  • Seguro de vida
  • Seguro dental
  • Seguro médico
  • Préstamos financieros
  • Descuentos en productos
  • Subsidio de almuerzo
  • Día de cumpleaños


Required Skill Profession

Other General



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