Customer Support Operator with Spanish and English

*About The Team *
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele.

Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

*About The Team *
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele.

Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

We are
Quadcode
, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele.

Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused individual to join our team as a
Customer Support
Operator
.

As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Work Schedule:
2/2 rotation (2 days on, 2 days off), alternating between two shifts:

Day Shift: 10:00 AM – 10:00 PM (GMT+3)

Night Shift: 10:00 PM – 10:00 AM (GMT+3)

*Tasks: *

• Answer customer inquiries via live chats and emails (no calls);
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Achieve quality and productivity targets set by the manager;
• Perform other ad hoc tasks assigned by the manager.
  
  

*Requirements: *

• Fluency in Spanish and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.
  
  

*We Offer: *

• Remote work model;
• Competitive remuneration;
• Friendly, enjoyable and positive environment.
  
  

With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.

Join us today, and let's shape the future of fintech together
Note: All applications will be treated with strict confidence.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.