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Urgent! Customer Success Analyst Job Opening In WorkFromHome – Now Hiring The Optimal Partner

Customer Success Analyst



Job description

Overview

En The Optimal, líder en servicios tecnológicos para la toma de decisiones en logística de carga y pasajeros, trabajamos en proyectos que buscan reducir costos de transporte, mejorar la visibilidad de la cadena de abastecimiento y ofrecer soluciones para la optimización de rutas y automatización de procesos.

El objetivo es entregar análisis de datos y herramientas que apoyen a nuestros clientes en Chile, Colombia, Ecuador y Perú, con planes de expansión regional.

El/la CSA será pieza clave para convertir la experiencia del cliente en valor medible, colaborando estrechamente con equipos de producto, implementación y operaciones para garantizar resultados exitosos y satisfacción continua.

Funciones y responsabilidades

  • Gestionar proactivamente la relación con los clientes para asegurar su éxito, satisfacción y retención.

  • Resolver de forma eficaz los problemas y requerimientos reportados para garantizar la continuidad y calidad del servicio.

  • Identificar y desarrollar oportunidades de crecimiento (cross-selling y up-selling) dentro de la cartera de clientes.

  • Mantener una comunicación efectiva y constante, asegurando respuestas oportunas a las necesidades del cliente.

  • Trabajar con equipos de producto, servicios y soporte para garantizar la entrega de soluciones alineadas a los objetivos del cliente.

  • Analizar métricas de uso, satisfacción y resultados operativos para proponer mejoras y acciones preventivas.

  • Elaborar informes y presentaciones de valor para clientes y stakeholders internos.

Descripción del perfil y requisitos

Buscamos a una persona proactiva, analítica y orientada al cliente para garantizar experiencias de alto valor.

El/la candidato/a ideal deberá combinar habilidades de comunicación, capacidad de resolución de problemas y un enfoque consultivo con una comprensión técnica básica de herramientas de datos y procesos logísticos.

Se valora experiencia previa en roles de customer success, soporte o account management en entornos de SaaS o logística.

Requisitos mínimos: formación en Ingeniería Civil, Comercial o Industrial.

  • Nivel avanzado de Office (Excel, PowerPoint)
  • Manejo básico de herramientas de BI (Power BI, Tableau, Python Pandas, etc.).

  • Conocimientos en logística y análisis de datos son deseables.

Habilidades de comunicación, excelencia, orientación al cliente, trabajo en equipo y capacidad para gestionar múltiples clientes y proyectos simultáneamente.

Competencias y experiencia deseables

Se valorará experiencia en empresas de logística o transporte y conocimiento de plataformas SaaS orientadas a operaciones (Ruteo, Tracking, Proof of Delivery).

Capacidad para traducir necesidades de negocio en requerimientos técnicos y experiencia en ventas cruzadas dentro de una cartera de clientes.

Actitud proactiva, analítica, orientada a resultados y capacidad para trabajar en entornos dinámicos y colaborativos.

Beneficios

Jornada Mixta: Cowork & Home Office

Horario laboral: Lunes a viernes Full Time⏱️

Proyectos retadores y uso de tecnologías a la vanguardia


Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


  • Real-time Customer Success Jobs Trends in WorkFromHome, Chile (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in WorkFromHome, Chile using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1482 jobs in Chile and 1161 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Success Analyst Job?

    Great news! is currently hiring and seeking a Customer Success Analyst to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Optimal Partner adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Chile laws and regulations
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  • Interview Tips for Customer Success Analyst Job Success
    The Optimal Partner interview tips for Customer Success Analyst

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    Before the Interview:
    • Research: Learn about the The Optimal Partner's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    • Be Yourself: Let your personality shine through while maintaining professionalism.
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    Final Thought:

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