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Customer Service Representative Job Opening In San Bernardo – Now Hiring Flexco


Job description

Department: Customer Service
Purpose:
To perform tasks to fulfill customer service, sales orders, and invoice processing functions and to provide competent and consistent support to the Customer Experience department as a team member.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Foreign Trade, Communication or a related field or equivalent work experience.

  • Candidates with an associate's degree plus a minimum of 2 years of experience in customer service, inside sales, or technical product roles will also be considered.

  • Proficient in MS Office and the ability to type quickly and accurately.

  • Ability to remain calm, friendly and friendly when dealing with customers and distributors.

  • Ability to understand technical product information on all Flexco products.

  • Willingness to participate in occasional trips to trade shows, sales calls, and other relevant product training opportunities.

  • Ability to use the software used to connect with customers and collect their information.

  • Strong written and verbal communication skills.

  • Ability to know detailed product requirements and communicate technical specifications.

  • Ability to multitask and perform accurate data inputs and other computer inputs while communicating verbally.

Languages

  • Excluding: Intermediate – advanced English.

  • Desirable: Portuguese.

Responsibilities
Under management:

  • To be a consultant and value-added resource for our channel partners, providing technical support for various application needs.

  • Facilitate the sales process by tracking open sales orders, resolving issues as needed, and providing overall customer support.

  • Process, edit, and interpret all customer orders as received, including product documentation, catalogs, and other samples, and communicate with distributors/customers as appropriate.

  • Schedule order shipping dates and enter orders into the system.

  • Investigate and resolve customer complaints and initiate tracking procedures for lost shipments.

  • Quote prices and delivery dates as requested and process distributor referrals for end customers.

  • Provide technical support and make product recommendations to distributors and end users.

  • Recognize product addition opportunities during order review and ask distributors if they would like to add those items to their orders.

  • Review, approve, and process customer return requests.

  • Interact with other company personnel as needed to ensure peak customer service performance, including inventory allocation and backorder reviews.

  • Prepare and review reports to audit and track order processing, specific customer commitments, product availability, and product demand information to ensure efficient order flow and resolve issues.

  • Update and maintain various manual and computerized sales records and files and purge accounts as needed.

  • Determine freight rates and contact carriers for freight charges as needed and prepare Canadian export documentation.

  • Enter and release credits, debits, and invoices in a timely manner and check everything to ensure accuracy.

  • Participate as a member of the team coordinating and scheduling work activities for the area and transversal training in all areas.

  • Participate in activities to advocate for the quality process.

  • Use personal computers and other common office equipment.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in San Bernardo, Chile, highlighting market share and opportunities for professionals in Customer Service roles.

1599 Jobs in Chile
1599
2 Jobs in San Bernardo
2
Download Customer Service Jobs Trends in San Bernardo and Chile

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Flexco adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Bernardo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative?

To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Flexco interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Flexco's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Flexco, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Flexco's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

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