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Urgent! Customer Service Representative Job Opening In San Bernardo – Now Hiring Flexco

Customer Service Representative



Job description

Department: Customer Service
Purpose:
To perform tasks to fulfill customer service, sales orders, and invoice processing functions and to provide competent and consistent support to the Customer Experience department as a team member.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Foreign Trade, Communication or a related field or equivalent work experience.

  • Candidates with an associate's degree plus a minimum of 2 years of experience in customer service, inside sales, or technical product roles will also be considered.

  • Proficient in MS Office and the ability to type quickly and accurately.

  • Ability to remain calm, friendly and friendly when dealing with customers and distributors.

  • Ability to understand technical product information on all Flexco products.

  • Willingness to participate in occasional trips to trade shows, sales calls, and other relevant product training opportunities.

  • Ability to use the software used to connect with customers and collect their information.

  • Strong written and verbal communication skills.

  • Ability to know detailed product requirements and communicate technical specifications.

  • Ability to multitask and perform accurate data inputs and other computer inputs while communicating verbally.

Languages

  • Excluding: Intermediate – advanced English.

  • Desirable: Portuguese.

Responsibilities
Under management:

  • To be a consultant and value-added resource for our channel partners, providing technical support for various application needs.

  • Facilitate the sales process by tracking open sales orders, resolving issues as needed, and providing overall customer support.

  • Process, edit, and interpret all customer orders as received, including product documentation, catalogs, and other samples, and communicate with distributors/customers as appropriate.

  • Schedule order shipping dates and enter orders into the system.

  • Investigate and resolve customer complaints and initiate tracking procedures for lost shipments.

  • Quote prices and delivery dates as requested and process distributor referrals for end customers.

  • Provide technical support and make product recommendations to distributors and end users.

  • Recognize product addition opportunities during order review and ask distributors if they would like to add those items to their orders.

  • Review, approve, and process customer return requests.

  • Interact with other company personnel as needed to ensure peak customer service performance, including inventory allocation and backorder reviews.

  • Prepare and review reports to audit and track order processing, specific customer commitments, product availability, and product demand information to ensure efficient order flow and resolve issues.

  • Update and maintain various manual and computerized sales records and files and purge accounts as needed.

  • Determine freight rates and contact carriers for freight charges as needed and prepare Canadian export documentation.

  • Enter and release credits, debits, and invoices in a timely manner and check everything to ensure accuracy.

  • Participate as a member of the team coordinating and scheduling work activities for the area and transversal training in all areas.

  • Participate in activities to advocate for the quality process.

  • Use personal computers and other common office equipment.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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